Job Description:
Internal Applicants: Please submit your application by Friday, May 15.
Job Title: Regional Service Manager
Location: Arizona or Texas preferred, please see location details below.
Report to: VP – Sales & Service
Compensation Range:$109,000 – $125,000 annually, plus performance-based incentive plan
The Regional Service Manager (RSM) is a hybrid, field-based leadership role responsible for supporting and elevating service operations across 20 stores within an assigned region. This role partners closely with store-level General Managers and Service Managers to drive technician productivity, improve operational efficiency, and enhance the overall customer experience.
As a key member of the service leadership team, the RSM acts as a coach, operational advisor, and technical expert, helping stores optimize processes, improve financial performance, and maintain compliance standards. This role requires a highly collaborative leader who can influence performance remotely while building strong in-person relationships across the region.
Location & Travel
Preferred location: Texas or Arizona, near a major metropolitan area with airport access
Additional consideration may be given to candidates near: Albuquerque, NM; El Paso, TX ; Oklahoma City, OK; Memphis, TN; Orlando, FL; Southern California (San Diego, Orange County, Long Beach, San Bernardino)
Must reside within a commutable distance to a United Access store
Hybrid role combining remote work and in-field support
Travel up to 40-50%, based on business needs (store visits, coaching, operational support)
Relocation support may be provided for qualified candidates
Regional Leadership & Store Partnership
Partner with Store General Managers and Service Managers to improve daily service operations and performance
Provide coaching, guidance, and hands-on support to service teams across the region
Support hiring, onboarding, and development of service personnel (technicians and managers)
Reinforce company values, safety standards, and service excellence expectations
Operational Execution & Performance Management
Monitor open repair orders (ROs) and purchase orders to drive timely completion, parts utilization, and profitability
Analyze key service KPIs, including Billed Hours per Technician per Day (BHPTPD), productivity, and efficiency
Identify performance gaps and implement actionable improvement plans at the store level
Optimize technician scheduling and workflow using Salesforce and related systems
Systems & Process Optimization
Serve as a subject matter expert across systems including Dealer Team (DMS), Salesforce (CRM), and inventory platforms
Support parts setup, inventory accuracy, and vendor integration to prevent duplication and improve efficiency
Standardize and reinforce best practices across stores to improve consistency and scalability
Financial & KPI Management
Review monthly P&L performance for parts and service departments
Track inventory utilization, parts performance, and service metrics
Deliver insights and recommendations to Regional Vice Presidents and store leadership
Training & Development
Train and onboard new Service Managers
Partner with the Training Team to ensure technician development and certification progress
Conduct store visits to provide coaching, hands-on support, and team development
Compliance & Safety
Ensure adherence to NMEDA compliance requirements and documentation standards
Support implementation and adoption of safety initiatives across the region
Monitor and reinforce operational compliance through audits and store visits
Collaboration & Communication
Participate in weekly meetings with Regional Vice Presidents and Service Leadership team
Communicate effectively with store teams via phone, email, and Microsoft Teams
Share performance updates, insights, and best practices across the organization
Education, Skills & Experience
Education
High school diploma or equivalent required; Bachelor’s degree in Business, Automotive, or related field preferred
Equivalent combination of education and relevant experience will be considered
Technical training or certifications are a plus
Experience
5+ years of experience in automotive, mobility, or service operations management
Prior experience leading or supporting multi-location service teams preferred
Strong background in parts and service operations, including technician productivity and workflow optimization
Experience analyzing financials (P&L) and driving operational improvements
General Manager or multi-unit leadership experience is a plus
Skills
Strong analytical skills with the ability to interpret KPIs and translate data into action
Advanced systems proficiency (DMS, CRM, Excel, Salesforce, inventory systems)
Excellent communication and interpersonal skills; high emotional intelligence
Ability to influence and coach diverse teams across multiple locations
Strong problem-solving, prioritization, and decision-making skills in a fast-paced environment
Technical aptitude related to automotive or mobility equipment is highly desirable
Additional Requirements
Ability to travel up to 50% within assigned region
Valid driver’s license required
Demonstrated commitment to safety, compliance, and continuous improvement
Compensation:The range represents the anticipated base salary for this role. Final compensation will be determined based on several factors, including geographic location, relevant experience, and internal equity. For positions filled in markets with geographic pay differentials, the range may be adjusted to reflect local market conditions.
Benefits
Medical Insurance– Employer‑shared premium contributions
Dental & Vision Coverage– Employee‑paid plans available
Life Insurance– Employer‑paid basic life with optional voluntary life coverage
401(k) Retirement Plan – 100% employer match up to 5% of contributions
Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
Paid Holidays – 9 observed holidays plus 1 floating holiday
Corporate car rentaldiscounted rates with approved partners
Monthly Cell Phone Stipend
Join a mission-driven organization dedicated to improving mobility and independence for individuals nationwide. This role offers the opportunity to impact multiple locations, develop high-performing teams, and drive meaningful operational results.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
