Automotive Service Advisor/ Writer

McGrath Family of Dealerships • Full-time • Iowa City, Iowa, United States • $50k - $120k / year • 3m ago

Automotive Service Advisor / Writer – McGrath Toyota of Iowa City

Location: Iowa City, IA
Schedule: Full-Time | Monday – Saturday

About the Opportunity

McGrath Toyota of Iowa City is seeking a customer-focused and detail-oriented Automotive Service Advisor / Writer to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

Previous Service Advisor, Service Writer, or customer-facing experience preferred
Strong communication and time management skills
Friendly, organized, and professional demeanor
Ability to multitask and manage multiple customers and repair orders
Customer-first mindset with strong problem-solving abilities
Professional appearance and positive attitude
Valid driver’s license with a clean driving record
Willingness to complete a pre-employment background check

What You’ll Do

Greet and assist customers in the service lane with professionalism and care
Guide customers through the service process with clear communication and support
Write and manage repair orders while coordinating workflow with technicians
Present and sell recommended services and maintenance options
Maintain consistent communication with customers throughout their visit
Help ensure a smooth, organized, and productive service department