Parts Department Manager
At Custom Marine, we’re looking for a motivated, organized, and customer-focused Parts Department Manager with a strong eye for retail presentation, accessory merchandising, and customer engagement.
This role is ideal for someone who not only understands inventory and parts operations, but also enjoys creating an attractive, well-stocked retail environment that helps drive accessory sales and improves the customer experience. We’re looking for someone who can help turn our parts department into a destination for boat owners looking to upgrade, personalize, and maintain their boats.
Qualifications & Skills
- Experience in marine, automotive, powersports, equipment, or retail parts preferred
- Strong understanding of retail merchandising principles, including product placement, inventory presentation, signage, and visual organization
- Ability to identify sales opportunities and recommend accessories that fit customer needs
- Strong organizational and multitasking skills in a fast-paced environment
- Comfortable reading parts diagrams and service manuals
- Comfortable using computers, inventory systems, and shop management software
- Customer-service oriented with strong communication skills
- Basic mechanical knowledge of outboard engines is a plus
- Ability to occasionally lift up to 50 lbs.
ResponsibilitiesParts & Inventory Management
- Order parts for outboard motor repairs, rigging, and accessories
- Verify part numbers, availability, pricing, and lead times
- Receive, inspect, label, and properly stock incoming inventory
- Maintain accurate inventory counts and an organized stockroom
- Track backorders and proactively follow up with suppliers
- Manage warranty parts returns and core returns
Retail Merchandising & Accessory Sales
- Maintain a clean, organized, and visually appealing parts showroom
- Create attractive product displays that encourage accessory sales
- Merchandise seasonal products, boating essentials, and high-demand accessories
- Monitor inventory levels and identify opportunities to expand accessory offerings
- Recommend add-on products and upgrades that improve the customer’s boating experience
- Help create a retail environment that feels inviting, professional, and easy to shop
Technician & Service Department Support
- Pull and stage parts for technician work orders
- Ensure parts are billed correctly to repair orders
- Help minimize technician downtime by proactively managing commonly used inventory
Customer Sales & Support
- Assist walk-in and phone customers with parts lookup and sales
- Provide knowledgeable recommendations for marine parts and accessories
- Process sales transactions, returns, and special orders
- Deliver a friendly, helpful, and solution-oriented customer experience
Administrative Duties
- Use shop management software to create purchase orders and invoices
- Maintain vendor relationships and compare pricing when needed
- Assist with inventory audits and monthly reporting
- Answer phone calls related to parts inquiries
What We’re Looking For
We’re looking for someone who combines strong operational skills with a retail and sales mindset. The ideal candidate enjoys helping customers, takes pride in maintaining an organized and visually appealing showroom, and understands how merchandising and presentation can directly impact sales and customer experience.
Job Type: Full-time
Benefits:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
