Automotive Service Advisor

Cambridge Honda • Full-time • Cambridge, MA, US • $85k - $125k / year • 7m ago

Job Overview:
Cambridge Honda seeking a highly motivated and customer-oriented Service Advisor to join our team.

Located on Fresh Pond Pkwy very close to Alewife T station, Cambridge Honda is a well extablished and very busy full service center.

As a Service Advisor, you will be responsible for providing exceptional customer service, clean communication and ensuring smooth overall service experience for our service guests.

This is a full-time position with competitive pay and benefits.

Responsibilities:
- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance
- Prepare accurate cost estimates for repairs and obtain customer approval
- Schedule appointments and communicate with customers regarding the status of their vehicles
- Coordinate with service technicians to ensure timely completion of repairs
- Offer additional recommended services or products to customers when appropriate
- Maintain detailed records of all service transactions
- Handle customer inquiries and resolve any issues or complaints in a professional manner

Qualifications:
- Previous experience in service writing or as a mechanic is preferred
- Strong knowledge of automotive systems and repairs
- Excellent communication and interpersonal skills
- Ability to effectively upsell products and services
- Proficient in using computer software for auto estimating, service scheduling, etc.
- Familiarity with brake systems, tire service, and engine repair is a plus
- Must have a valid driver's license

We offer competitive pay, benefits, and opportunities for career advancement. If you are passionate about providing exceptional customer service and have a strong background in automotive service, we would love to hear from you. Apply now to join our team as a Service Advisor!

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits: