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Automotive Service Advisor - Dick's Canby Ford

Dick's Auto Group • Full-time • Canby, OR, US • $50k - $80k / year • 53m ago

Primary Responsibilities:

The Service Advisor is expected to:

· Positively represent the dealership and demonstrate outstanding customer service and problem-solving skills.

· Be a support system to Service Manager to achieve maximum production and expense control;

· Be a teacher to support the efforts of other employees to be successful;

· Seek ways to improve business operations efficiencies and customer service.

Reports to: Service Manager

Primary Duties:

Ensure maximum production and customer service.

· Monitor repair order processes to maintain proper function of the service department.

· Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.

· Communicate with customers regarding time expectations and gather contact information for follow up.

· Ensure a positive relationship between dealership, customers, and manufacturer.

· Oversee adjustments on warranties for new and used vehicles.

· Maintain current product knowledge and train supporting staff on proper usage.

· Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.

· Follow manufacturer policies and procedures.

Job Qualifications:

· Outstanding verbal and written communication skills

· Hands-on, team oriented committed to business improvement processes

· Strong problem solving capabilities

· Ability to manage multiple priorities

· Experience with DMS reporting.

· Must be insurable with a valid in state driver’s license.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

· Leadership- the individual demonstrates ethical and followership behaviors which promotes Dicks Auto Group’s standards resulting in a cohesive and effective team.

· Customer Service—the individual understands his/her role in providing service.

· Oral Communication—the individual clearly identifies and expresses issues in positive or negative situations.

· Planning/Organizing—the individual prioritizes and plans work activities and uses time efficiently.

· Quality—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

· Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Safety and Security—the individual observes safety and security procedures and uses equipment and materials properly

Physical Requirements:

· Work performed in an office and shop settings.

· Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.

· Required to lift up to a minimum of 20 lbs.

· Regularly required to sit, stand, bend, reach, and move about facilities.

Compensation is a base + commission structure and the general range is between $50,000 and $80,000 annually DOE

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits: