Assistant Maintenance Manager

Olive Tree Management • Full-time • Halethorpe, Maryland, United States • $55k / year • 2w ago

Job Overview
We are seeking a knowledgeable and dynamic Assistant Service Manager to join our automotive dealership team. This role is integral to ensuring exceptional customer service, efficient service operations, and the smooth management of service department activities. The ideal candidate will possess a strong background in automotive repair and service management, with a focus on delivering top-tier vehicle maintenance and repair solutions. This position offers an excellent opportunity for professionals with dealership experience and a passion for automotive technology to advance their careers in a fast-paced environment.

Duties

Assist the Service Manager in overseeing daily operations of the service department, including scheduling, workflow management, and customer interactions.
Coordinate with technicians to ensure timely and quality vehicle repairs, including diagnostics, transmissions, oil changes, brake repairs, suspension work, tire services, and diesel engine repairs.
Support upselling of additional services and maintenance packages to enhance customer satisfaction and departmental revenue.
Handle customer inquiries, provide estimates, and communicate repair progress effectively.
Ensure compliance with safety standards and maintain a clean, organized work environment.
Manage administrative tasks such as service writing, auto estimating, cash handling, and documentation.
Assist in training and mentoring technicians and service advisors to improve overall department performance.
Support vehicle delivery processes and ensure customer satisfaction upon completion of services.

Skills

Proven dealership experience with comprehensive knowledge of automotive service management.
Strong mechanical knowledge including automotive diagnostics, transmissions, oil changes, auto body repair, air brake systems, alignment, shocks & struts, tire service, suspension systems, brake repair, diesel engine repair, and other automotive repairs.
Excellent customer service skills with the ability to communicate effectively with clients and team members.
Experience in auto estimating, service writing, auto sales, and upselling techniques.
Familiarity with mechanic work and technical troubleshooting across various vehicle systems.
Ability to handle cash transactions accurately and manage administrative tasks efficiently.
Knowledge of automotive repair standards related to transmissions, oil changes, auto body repairs, air brakes, alignments, suspensions, tires, diesel engines, shocks & struts, brakes—all contributing to comprehensive vehicle maintenance expertise. This role is ideal for candidates who are passionate about automotive technology and dedicated to providing outstanding service experiences while supporting dealership operations at a high level.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits: