Job Summary
We are seeking a dynamic and detail-oriented Scheduling Coordinator / Customer Service professional to join our team. In this vital role, you will manage customer appointments, coordinate schedules, and provide exceptional customer service to ensure a smooth and efficient operation. Your proactive communication skills and thorough understanding of our processes will help enhance customer experiences and support daily workflows. This paid position offers an exciting opportunity to contribute added value to our team while utilizing your organizational and technical expertise.
Responsibilities
- Greet visitors and assist with front desk operations with a friendly demeanor.
- Answer and direct calls using a multi-line phone system, ensuring excellent phone etiquette to enhance better internal and external customer communication.
- Manage calendars, schedule appointments, and communicate with internal staff & external customer base.
- Perform data entry tasks accurately and efficiently.
- Maintain organized filing systems for both electronic and paper documents.
- Provide administrative support to various individuals as required.
- Handle customer inquiries and provide exceptional customer support.
- Proofread documents for accuracy and clarity before distribution.
- Collaborate with team members to ensure effective job dispatching and scheduling of jobs.
- Be a TEAM player
- Learn and apply our products and services quickly into daily conversations
- Professionally communicate with all customers daily to provide a positive experience with Alabama Glass Works pre and post job.
- Daily Data Entry
- Take a lead role with the use of Google Workspace
- Collaborate all internal job information into Google Workspace to improve daily office efficiencies
- Assist or lead in daily general office duties
- Assist with placing and receiving daily orders if needed
- Be prepared to assist other internal personnel to help share the daily internal work in multiple capacities
- Effectively communicate with suppliers regarding custom pricing, quoting, estimated delivery dates etc.
- Understand our products / services and comfortably communicate with our field technicians daily when needed.
- Be comfortable asking for payment from customers over the phone.
- Ultra organization is a must
- Be capable of embracing chaos, every day is different
- Bring added value to the Team daily and most of all, have fun!
Requirements
- Excellent computer skills including proficiency in Microsoft Office Suite & Google Workspace and excellent typing skills.
- Exceptional phone etiquette with the ability to handle multi-line phone systems efficiently while maintaining professionalism.
- Strong organizational skills with attention to detail in documentation review and office management tasks.
- Ability to work independently as well as part of a team in a fast-paced setting. Join us in delivering outstanding customer service through efficient job scheduling and customer communication!
- Previous office experience with clerical duties is preferred.
- Strong computer literacy with the ability to learn new software quickly.
- Effective time management skills to prioritize tasks efficiently.
- Experience in customer service roles, demonstrating a commitment to client satisfaction.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Pay: $16.00 - $19.00 per hour
Work Location: In person
