This position is full-time and scheduled Tuesday-Saturday weekly.
The Service Advisor is expected to:
- Positively represent the dealership and demonstrate outstanding customer service and problem-solving skills.
- Protect the legal, financial and moral well being of the dealership;
- Be a support system to Service Manager to achieve maximum production and expense control;
- Be a teacher to support the efforts of other employees to be successful;
- Seek ways to improve business operations efficiencies and customer service.
Primary Duties:
- Monitor repair order processes to maintain proper function of the service department.
- Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.
- Communicate with customers regarding time expectations and gather contact information for follow up.
- Ensure a positive relationship between dealership, customers, and manufacturer.
- Oversee adjustments on warranties for new and used vehicles.
- Maintain current product knowledge and train supporting staff on proper usage.
- Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
- Follow manufacturer policies and procedures
Job Qualifications:
- Two plus years of progressive experience in auto service.
- Honda-specific or similar import experience
- Proof of good CSI track record
- Outstanding verbal and written communication skills
- Hands-on, team oriented committed to business improvement processes
- Strong problem solving capabilities
- Management skills
- Ability to manage multiple priorities
- Experience with DMS reporting.
- Must be insurable with a valid in state driver’s license.
Physical Requirements:
- Work performed in an office and shop settings.
- Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
- Required to lift up to a minimum of 20 lbs.
- Regularly required to sit, stand, bend, reach, and move about facilities.
Job Type: Full-time
Pay: $4,000.00 - $7,000.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person
