Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.
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Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
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Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
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Establish and enforce service processes aligned with dealership standards and OEM requirements
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Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
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Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
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Ensure accurate repair order documentation, billing, and warranty compliance
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Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
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Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
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Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
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Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
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Analyze service metrics and implement process improvements to increase efficiency and profitability
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Maintain strong relationships with OEM representatives and vendors
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3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)
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Proven leadership experience managing high-performing service teams in a dealership environment
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Strong knowledge of dealership operations, including service, parts, and warranty processes
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Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms
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Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability
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In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards
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Excellent communication, leadership, and conflict resolution skills
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Ability to thrive in a fast-paced, high-volume dealership environment
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Strong organizational and problem-solving abilities with attention to detail
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OEM certifications or manufacturer experience (preferred but not required)
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High school diploma required; Bachelor’s degree in Business or Automotive Management preferred
