Automotive Service Advisor/Writer-Kenny Ross Ford, Adamsburg, PA 15611

Kenny Ross Ford, Adamsburg, PA 15611 • Full-time • Adamsburg, PA, US • 2m ago

Kenny Ross Ford in Adamsburg, PA is now hiring a Service Advisor.
We are a large, successful automotive group. We offer:

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Duties:

Accurately record information such as name, addresses, and email addresses
Obtain correct information about the customers service concerns & needs
Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
Prepares work order and distributes.
Cross-sells upgrade parts to service customers when opportunity is presented.
Obtain work approvals from customers, fleet companies, and extended warranties.
Calls or writes customer to ensure satisfactory performance of service.
Act as a liaison between the customer and technician.
Meet/greet customers in person or on phone
Maintain documentation, including PO, invoices, work orders, reports, etc.

REQUIREMENTS:

Some automotive knowledge
Customer service and organizational skills
Neat, clean and professional appearance
Valid driver’s license in the state of employment
Must pass a background check and drug screening

**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

“Pennsylvania Drug-Free Workplace: Pre-employment Drug Testing”

Benefits: