The Service Writer will act as the primary point of contact between customers and the service department at our Powersports Dealership. This individual will be responsible for managing customer inquiries, creating service orders, and ensuring the smooth operation of the service department. The Service Writer will work closely with technicians, customers, and the management team to ensure top quality service and customer relationships. Strong communication skills, attention to detail, and a passion for powersports are essential in this role.
Key Responsibilities:
- Customer Interaction: Greet customers in a friendly and professional manner, either in person, over the phone, or via email. Be able to relay detailed information regarding service needs, including vehicle concerns and history.
- Service Order Creation: Accurately create and document service orders, including customer information, vehicle details, and requested services. Ensure that all necessary parts and labor are properly accounted for and billed.
- Estimate Preparation: Provide customers with accurate service estimates and timeframes, explaining the scope of work and associated costs clearly.
- Communication: Act as a middleman between the customer and the service technicians. Regularly update customers on the progress of their vehicles and provide notifications when work is completed or if additional services are needed.Scheduling & Coordination: Schedule service appointments, ensuring a smooth flow of work for service technicians. Coordinate with the parts department to ensure required parts are available and on time for technicians.
- Customer Satisfaction: Address customer concerns or complaints professionally and resolve issues to ensure the highest level of satisfaction. Follow up with customers post-service to ensure satisfaction and gather feedback.
- Documentation & Record Keeping: Maintain accurate and up-to-date service records, including work orders, estimates, and customer communications. Ensure compliance with dealership policies and industry standards.
- Warranty Submission: Accurately and promptly report any warranty work to the manufacturer or warranty company in a way that said company will cover the customer and support the dealership in providing top level service
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person