Service Manager

Ford of Murfreesboro • Full-time • Murfreesboro, Tennessee, United States • $46.94k - $64.77k / year • 3m ago

We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.

Key Responsibilities

Oversee daily operations of a high-volume service department, managing service advisors and support staff.
Maintain and improve CSI scores while handling a high daily RO count.
Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
Recruit, train, coach, and retain top-performing service advisors and technicians.
Ensure compliance with OEM standards, warranty processes, and dealership policies.
Handle escalated customer issues promptly and professionally.
Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
Implement processes that improve speed, accuracy, and overall consistent volume.
Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications