Job Summary
We are looking for an experienced GM service manager to oversee our Chevy/GMC service department. The ideal candidate should possess a strong background in automotive repair and management with the ability to lead and motivate a team while driving sales. This person should be detail oriented with the ability to manage the flow in a timely manner while focusing on customer satisfaction.
Duties
Supervise and coordinate repairs with technicians to ensure thorough and timely
repairs.
Supervise and train service writers
Maintain a clean and safe working environment
Train/mentor technicians on best practices and customer service
Handle customer inquiries/complaints and provide feedback
Manage warranty claims
Implement sales strategies
Maintain accurate records of services performed, parts used.
Report any issues with equipment
Maintain a team environment
Stay up to date on manufacturers guidelines
Achieve required goals of ELR, ASR percentages, and hours per RO
Qualifications
Minimum of 2 years of proven experience as a Service Manager (General Motors is a
plus) or 5 years of a service advisor with a provable record of high success
Excellent leadership and organizational skills
Strong communication and team building skills
High customer service standards and problem solving abilities
Drivers license with clean record
Pass background screening
This role offers an opportunity to lead a professional team in a fast-paced automotive environment dedicated to delivering top-quality vehicle care.
Pay: $80,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person