Hot Shot Lead Dispatcher

Chicago Parts & Sound Enterprises (CPSE) • Full-time • Brookfield, Wisconsin, United States • $1 / hour • 5d ago

Company Overview

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.

Position Summary

The Lead Dispatcher is responsible for overseeing all daily dispatch operations to ensure timely, accurate, and cost-effective delivery of products to customers. This role manages dispatch staff, optimizes routes, monitors driver performance, and ensures compliance with safety and operational standards. The Lead Dispatcher plays a key role in improving efficiency, reducing costs, and ensuring exceptional customer service in alignment with company objectives.

Key Responsibilities

Lead, supervise, and develop the dispatch team to ensure efficient scheduling and delivery operations.
Oversee daily dispatch activities, including route planning, driver assignments, and load management.
Monitor delivery schedules and address delays, route changes, or service issues in real time.
Ensure compliance with all DOT, safety, and company policies.
Collaborate with warehouse, transportation, and customer service teams to meet delivery commitments.
Analyze performance metrics and implement improvements to optimize routes and reduce delivery costs.
Train and mentor team members, fostering a high-performance culture.
Maintain accurate records of delivery operations, incidents, and performance reports.
Resolve escalated delivery or customer service issues.
Perform other duties as assigned.

Required Qualifications

High school diploma or equivalent
Strong organizational and problem-solving skills in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work flexible hours and weekends as needed
Proficiency with dispatch or routing software and Microsoft Office applications

Preferred Qualifications

Bachelor’s degree in Business Administration, Logistics, or related field.
5+ years of dispatch, transportation, or logistics management experience, preferably in the automotive aftermarket or distribution industry.
Previous experience in the automotive aftermarket industry
Familiarity with DOT compliance and fleet management practices

Core Competencies

Operational Excellence
Customer Service Focus
Team Collaboration
Time Management
Decision Making
Attention to Detail

Work Environment and Physical Demands

Ability to sit or stand for long periods and work in an office and warehouse setting
May require occasional lifting of up to 25 lbs.
Limited travel between warehouse and store locations

Additional Requirements

Must obtain and maintain a DOT Medical Card and be willing to serve as a relief driver if our business needs demand it.
Must be legally authorized to work in the United States.
Employment is contingent upon successful completion of a pre-employment drug screen and background check, conducted post-offer and in compliance with applicable federal, state, and local laws.

Compensation & Benefits

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:

Health, dental, and vision insurance
Flexible Spending Accounts
Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
Voluntary Life and AD&D Insurance
Short-Term Disability (STD)
Voluntary Benefits
Paid Parental Leave
Employee Assistance Program
Employee Referral Program
401(k) with company match
Paid time off (PTO), sick leave, and holidays
Safety shoe reimbursement program
Employee discount program for auto parts

Reasonable Accommodations
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties

Please note: this job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee in this position. Duties, responsibilities, and activities may change at any time with or without notice.