Automotive Service Manager

Hastings Chrysler Center • Full-time • Hastings, Minnesota, United States • $80k - $120k / year • 4m ago

Automotive Service Manager

Full-time position; 5-day work week, scheduled approximately 45 hours per week. Occasional Saturday coverage as needed per department needs.

We are seeking an Automotive Service Manager to become a part of our Hastings Chrysler Center Team!

Core Responsibilities and Duties:

Forecast goals and objectives for the department and strive to meet them
Hiring, training, motivating, counseling, and monitoring the performance of all service staff
Maintain reporting systems required by general management and the factory
Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys
Develop and implement a marketing plan which promotes new and repeat business
Understand and keep compliance with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understand and ensure compliance with manufacturer warranty and policy procedures
Account for all documents; ensure that none are missing and all are processed correctly
Direct and schedule the activities of all department employees
Monitor technician daily productivity reports and corresponding payroll records
Monitor and follow -up on parts orders with the parts manager to ensure availability
Establish and maintain good working relationships with customers to encourage repeat and referral business
Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
Serve as a liaison with factory representatives
Prepare pricing guides and maintenance menus for frequent labor operations
Handle customer complaints immediately and according to company guidelines
Maintain a safe work environment
Maintain a professional appearance

Compensation & Benefits:

Guaranteed salary position plus commissions. Average total income is $80,000 - $120,000 annually. Pay is just one part of the compensation package for employees. Hastings Chrysler Center supports career progression, offers benefits package which includes retirement savings match, paid time off, health and wellness benefits and vehicle purchase and service discounts for full-time employees.

Qualifications:

Required:

Valid driver’s license
5+ years of dealership service department experience
Proven track record of managing staff and driving department profitability

Preferred:

ASE credentials or automotive management degree/certificate
Experience as a technician or mechanic to effectively oversee the shop floor, assist with diagnostics, and mentor service technicians
Comfortable using Dealer Management (DMS) and automotive scheduling & inventory software

Knowledge, Skills, & Abilities:

Data Analysis: Ability to evaluate customer metrics, KPI’s, and service analytics to make informed strategic decisions
Business Development: Skills in identifying growth opportunities and ensuring department operates as a revenue-generating asset
Product/Service Knowledge: Deep understanding of the company’s offerings to accurately assist the team with customer escalations
CRM & Service Desk Proficiency: Practical knowledge of service management and ticket systems
Management: Leading, motivating, delegating, resolving conflicts, and making decisions
Stress Management: Remaining calm, objective, and empathetic when facing high-pressure deadlines, escalations, etc.
Customer Service & Communication: Handling customer complaints, clearly explaining repair needs, and delivering an experience that drives repeat business
Teamwork: Fostering a positive and supportive team environment
Adaptability: Comfort navigating rapid change
Time Management & Attention to Detail: Prioritizing tasks and meeting deadlines
Problem Solving & Multitasking: This is a fast-paced environment. Must be able to juggle multiples tasks e.g.: parts delays, scheduling conflicts, unexpected diagnostic issues, all while remaining calm under pressure

Here at Hastings Chrysler Center, we value relationships with our customers and are committed to helping them enjoy the car of their dreams every mile they travel. Those are the most important aspects of our business. Sure, we love the new RAM 1500 and Jeep Compass and all our pristine used cars. And yes, we're proud of our car service gurus' expertise and passion, time-tested Dodge, Chrysler, RAM and Jeep parts as well as our auto financing specialists' commitment to delivering flexible, custom-crafted car loans and Dodge, Chrysler, RAM and Jeep leases. However, our first and foremost goal is to make our customer’s car-buying and ownership experience better than any other experience they have had near Cottage Grove, Woodbury & Rosemount, MN, Prescott, WI and beyond.

We base our business decisions and values on our vision statement:

1.) Build CARING, LIVE-LONG, RELATIONSHIPS with customers, co-workers, and the community

2.) Develop ENTHUSIASTIC ADVOCATES for our dealership

3.) Based upon LOYALTY, COMPASSION, INTEGRITY, & TRUST (Teamwork)

4.) Demonstrate the “Heart of a Servant”

5.) ENJOY the journey together!

To learn more about working at Hastings Chrysler Center please visit www.hastingschryslercenter.com

Pay: $80,000.00 - $120,000.00 per year

Benefits: