Automotive Service Manager

Confidential • Full-time • WI, US • $60k - $80k / year • 6d ago

Job Summary
We are seeking a detail-oriented Automotive Service Manager to lead our service department. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of our skilled technicians and service processes. Your leadership will help maintain our reputation for quality automotive repair and outstanding client experiences.

Responsibilities

Manage the overall operation of the service department, including workflow, staffing, and customer interactions
Supervise and support service technicians, ensuring high-quality automotive diagnostics, repairs, and maintenance procedures
Promote upselling and vehicle maintenance packages to maximize revenue while meeting customer needs
Perform service writing, and ensure accurate documentation of repair orders
Maintain excellent customer service by addressing inquiries promptly and resolving issues effectively
Monitor department performance metrics to improve efficiency and profitability

Qualifications

Dealership experience with a background in auto service management preferred
Knowledge of automotive diagnostics, mechanical systems, and repair procedures
Ability to lead a team effectively while fostering a positive work environment
Strong customer service skills with the ability to communicate technical information clearly to clients
Mechanical knowledge preferred

Pay: $60,000.00 - $80,000.00 per year

Benefits: