Service Business Development Center (BDC) Manager

Cable Dahmer Automotive Group • Full-time • Kansas City, Missouri, United States • $45k / year • 2m ago

Company Overview

Founded on a legacy of integrity and customer-first values, our organization has grown into a regional leader with multiple dealerships dedicated to delivering exceptional automotive experiences. We foster a culture of trust, collaboration, and professional growth, where every team member is valued and encouraged to develop their career within a supportive environment.

Job Summary

We are seeking an energetic and results-driven Service Business Development Center (BDC) Manager to lead our customer engagement and service sales initiatives. In this role, you will oversee the BDC team responsible for managing inbound and outbound customer interactions, driving service appointments, and enhancing client satisfaction. Your leadership will ensure that our customer support operations are efficient, data-driven, and aligned with our company’s growth objectives.

Duties

Lead and supervise the BDC team to deliver outstanding customer service through call center management and client engagement strategies
Develop and implement processes to increase service appointment bookings, ensuring targets are met or exceeded
Manage daily operations of the BDC, including monitoring call quality, productivity metrics, and team performance
Utilize data analysis to identify trends, optimize workflows, and improve overall service support effectiveness
Collaborate with sales, service departments, and management to align customer outreach efforts with business goals
Train, mentor, and motivate team members to enhance their skills in communication, negotiation, and technical proficiency
Manage multilingual communication channels to serve diverse customer needs effectively

Skills

Strong project management skills with the ability to coordinate multiple initiatives simultaneously
Proven leadership experience in supervising teams within call centers or customer support environments
Excellent communication skills in English; multilingual abilities are a plus for engaging diverse clientele
Expertise in managing customer service operations with a focus on client satisfaction and retention
Data-driven decision-making skills supported by analysis capabilities to improve processes and outcomes
Technical proficiency with CRM systems, call center software, and related tools
Negotiation and sales skills to convert inquiries into appointments and foster long-term relationships
Demonstrated ability to manage teams effectively while fostering a positive work environment

Join us as we drive excellence in customer engagement! Your leadership will be instrumental in shaping memorable client experiences while advancing your career in a dynamic automotive environment.

Pay: From $45,000.00 per year

Benefits: