About Us
Herb Chambers is one of the largest and most respected automotive dealership groups in New England. With multiple locations across Massachusetts, we are known for delivering exceptional customer experiences and maintaining a strong commitment to employee growth, innovation, and community involvement. Our teams are built on integrity, professionalism, and a passion for the automotive industry.
Position Overview
We are seeking a dynamic and experienced Service Manager to lead and oversee service department operations at our dealerships across Massachusetts. This role is responsible for managing daily service operations, driving team performance, ensuring exceptional customer satisfaction, and achieving departmental profitability.
Key Responsibilities
- Lead and manage all service department operations including service advisors, technicians, and support staff
- Ensure exceptional customer service and maintain high customer satisfaction scores
- Monitor and improve service department performance, productivity, and profitability
- Oversee scheduling, workflow, and repair order processes to maximize efficiency
- Coach, mentor, and develop service team members to achieve individual and department goals
- Maintain strong relationships with customers and resolve escalated service concerns
- Ensure compliance with manufacturer standards, company policies, and safety regulations
- Analyze service KPIs including labor sales, parts-to-labor ratios, and technician productivity
- Collaborate with parts and sales departments to improve overall dealership performance
Qualifications
- 3+ years of automotive service management experience
- Proven leadership and team development skills
- Strong understanding of dealership service operations, warranty processes, and manufacturer guidelines
- Ability to drive results while maintaining a customer-first culture
- Excellent communication, organizational, and problem-solving skills
- Experience with dealership management systems preferred
- Valid driver’s license and clean driving record
What We Offer
- Competitive compensation with performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Ongoing training and professional development
- Opportunities for advancement within a growing dealership group
- A supportive and high-performing team environment
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.
HCSERVICE
Pay: $125,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
Experience:
- Auto service management: 3 years (Required)
License/Certification:
- Drivers Licence (Required)
Work Location: In person
