Service Manager
Duck Creek Tire & Service
Position Summary
Duck Creek Tire & Service is seeking a motivated, organized, and hands-on Service Manager to lead daily shop operations, support our technicians, and ensure an exceptional customer experience. This individual will be responsible for managing workflow, assigning jobs, maintaining promised completion times, supporting parts lookups, selling recommended services, and developing a high-performing team.
The ideal candidate is a strong leader who thrives in a fast-paced automotive environment, communicates effectively with customers and staff, and is committed to continuous growth and improvement.
Key ResponsibilitiesShop Operations & Workflow Management
- Oversee the daily operations of the service department.
- Assign and prioritize repair orders based on technician skill level, workload, and customer deadlines.
- Monitor shop productivity and efficiency throughout the day.
- Ensure appointments and promised completion times are met whenever possible.
- Identify workflow bottlenecks and implement solutions to improve efficiency.
Team Leadership
- Lead, motivate, and develop service technicians and support staff.
- Hold team members accountable for quality, productivity, and professionalism.
- Conduct daily shop meetings and communicate priorities clearly.
- Foster a positive, team-oriented work environment.
- Assist with hiring, onboarding, and training new employees.
Customer Service & Sales
- Build trust and maintain strong relationships with customers.
- Explain repair recommendations in a clear and professional manner.
- Present maintenance and repair opportunities that provide value to customers.
- Resolve customer concerns and complaints with professionalism and empathy.
- Utilize strong de-escalation skills to handle difficult situations and maintain customer satisfaction.
Technical Support
- Assist technicians with diagnostics, repair planning, and technical questions as needed.
- Support parts sourcing and parts lookups to keep repairs moving efficiently.
- Ensure repair orders are complete, accurate, and properly documented.
- Maintain a strong understanding of automotive systems and repair procedures.
Quality Control
- Review completed work for accuracy and quality.
- Ensure vehicles are repaired properly the first time.
- Maintain compliance with company policies, safety standards, and industry best practices.
- Monitor comeback repairs and identify opportunities for improvement.
QualificationsRequired
- Previous automotive service management, shop foreman, lead technician, or service advisor experience.
- Strong automotive repair knowledge.
- Proven ability to lead and manage people.
- Excellent organizational and time management skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong communication and customer service skills.
- Experience handling customer concerns and conflict resolution.
- Valid driver's license.
Preferred
- Experience with shop management software.
- ASE certifications or equivalent automotive experience.
- Previous experience managing technician productivity and shop workflow.
- Tire and automotive service industry experience.
What We're Looking For
The right candidate is:
- Detail-oriented and highly organized.
- A natural leader who can take charge when needed.
- Comfortable making decisions and holding people accountable.
- Driven to improve processes and grow the business.
- Focused on delivering outstanding customer service.
- Passionate about helping technicians succeed.
- Looking for a long-term career with opportunities for growth and advancement.
Why Duck Creek Tire & Service?
At Duck Creek Tire & Service, we believe in taking care of our customers, our employees, and our community. We provide a team-focused environment where hard work is recognized, growth is encouraged, and every employee has the opportunity to make a meaningful impact on the success of the business.
Duck Creek Tire & Service – Your Auto Everything.
Pay: $62,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Retirement plan
Work Location: In person
