Centralized BDC Manager
Braden Automotive Group
Chillicothe, Ohio (In-Person Position)
$70,000 - $90,000 Base Salary + Performance Bonus
Lead the Team. Drive the Results. Own the Process.
Braden Automotive Group is seeking an experienced Centralized Business Development Center (BDC) Manager to lead our multi-rooftop customer engagement and appointment-setting operation.This is not a position for someone learning BDC management. We are looking for a proven automotive BDC leader with a demonstrated track record of increasing appointment volume, maximizing show rates, coaching high-performing teams, and driving measurable revenue growth.
If you're passionate about accountability, performance metrics, coaching people to excellence, and turning opportunities into showroom and service traffic, we want to talk to you.
What You'll Do
As our Centralized BDC Manager, you will have:
- Operational responsibility for a centralized BDC supporting multiple dealerships
- Leadership and development of an elite team of 8-12 BDC representatives
- Ownership of appointment-setting performance across both sales and service departments
- Responsibility for appointment volume, show rates, sold rates, service retention, and revenue impact
- Oversight of CRM (VinSolutions) processes, follow-up strategies, lead management, and reporting
- Development and implementation of call strategies, scripts, training programs, and performance standards
- Daily monitoring and management of KPIs, productivity metrics, and conversion rates
- Recruiting, coaching, mentoring, and holding team members accountable
- Collaboration with dealership leadership to ensure a seamless customer experience from first contact to appointment arrival
What We're Looking For
Required Qualifications
- Automotive BDC management experience is required
- Proven success managing sales and/or service BDC operations
- Strong history of improving appointment show rates and customer engagement
- Experience managing multiple departments, stores, or rooftops preferred
- Expertise in CRM systems, lead management, and performance reporting
- Exceptional coaching, leadership, and team-building abilities
- Strong communication and organizational skills
- Results-driven mindset with a passion for accountability and continuous improvement
The Ideal Candidate
You know that appointments only matter when customers actually show up.
You have a proven ability to:
- Increase appointment show percentages
- Improve lead response and conversion rates
- Develop winning call processes and scripts
- Build a culture of accountability and performance
- Coach teams to exceed goals consistently
Compensation & Benefits
- Base Salary: $70,000 - $90,000
- Performance-Based Bonus Opportunities
- Health Benefits
- Paid Time Off
- Professional Growth Opportunities
- Stable, Growing Automotive Group
Why Braden Automotive Group?
Braden Automotive Group is committed to delivering an exceptional customer experience while building a high-performance culture for our employees. We invest in our people, our processes, and our technology to ensure long-term success across all departments.If you're an experienced automotive BDC leader ready to take ownership of a centralized operation and make a measurable impact on our business, apply today.
Job Type: Full-Time
Work Location: In Person, Chillicothe, Ohio
Apply Now and help drive the next level of growth at Braden Automotive Group.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of Automotive BDC Management experience do you have?
Ability to Commute:
- Chillicothe, OH 45601 (Required)
Work Location: In person
