Job Overview
We are seeking an experienced and dedicated Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in auto service management and dealership experience, demonstrating exceptional leadership skills and a commitment to delivering outstanding customer service. This role is pivotal in ensuring the smooth operation of our service department, maximizing efficiency, and driving sales through effective upselling techniques.
Responsibilities
- Oversee daily operations of the service department, ensuring high standards of customer satisfaction and quality of work.
- Manage and mentor service technicians, providing guidance on automotive diagnostics, repair techniques, and customer interactions.
- Develop and implement strategies for upselling services and products to enhance revenue.
- Maintain accurate records of vehicle maintenance, repairs, and customer interactions through effective service writing.
- Ensure compliance with safety regulations and company policies while maintaining a clean and organized work environment.
- Collaborate with the sales team to align service offerings with customer needs and promote automotive services effectively.
- Handle cash transactions and manage financial aspects of the service department.
- Stay updated on industry trends, new technologies, and best practices in automotive repair.
Skills
- Proven experience in auto service management with a strong understanding of dealership operations.
- Proficient in automotive diagnostics, mechanical knowledge, and various repair services including transmissions, oil changes, brake repairs, diesel engine repairs, alignment, suspension work, tire services, shocks & struts, air brakes, and auto body repair.
- Strong customer service skills with the ability to communicate effectively with clients regarding their vehicle needs.
- Experience in sales and auto estimating to maximize profitability within the service department.
- Familiarity with cash handling procedures and financial management within an automotive context.
- Previous experience as a service technician is highly desirable. Join our team as a Service Manager where you will play a crucial role in delivering exceptional automotive services while fostering a positive work environment for our staff. Your expertise will not only enhance our operational efficiency but also contribute significantly to customer satisfaction.
Job Type: Full-time
Pay: $54,580.00 - $85,891.13 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person