Customer Engagement and Sales Specialist (BDC)

Red Wing Chevrolet • Full-time • Red Wing, Minnesota, United States • $45k - $75k / year • 4w ago

Customer Engagement & Sales Specialist (BDC)

Red Wing Chevrolet | Red Wing, MN

Full-Time | $36,000 Base + Performance Bonuses | $45,000–$70,000+ Potential

We’re Looking for a Customer Engagement & Sales Specialist

Red Wing Chevrolet is looking for an outgoing, motivated, and results-driven Customer Engagement & Sales Specialist to join our growing team.

This is a key position within our sales department. You will be responsible for connecting with customers who contact the dealership through our website, phone calls, digital marketing, and other channels — building relationships, answering questions, following up, and most importantly, getting qualified customers into the dealership.

This is not a traditional call-center job.

You will have a direct impact on dealership sales and will be compensated for the results you produce.

What You'll Do

Respond quickly and professionally to inbound customer inquiries
Contact customers by phone, text, and email
Build relationships and establish trust with customers
Identify customer needs and help move them toward a vehicle purchase
Schedule qualified sales appointments
Confirm appointments and work to maximize the number of customers who show
Follow up consistently with customers who haven't yet purchased
Re-engage previous leads and unsold opportunities
Work closely with Sales Consultants and Sales Managers to transition customers into the showroom
Maintain accurate customer information, notes, and follow-up activity in our CRM
Use our CRM and communication tools to manage your daily workflow
Track your performance and consistently work toward monthly goals
Take ownership of your results

How You'll Be Measured

Your success will be measured by the quality and quantity of customers you generate for the sales team.

Key performance metrics include:

Customer engagement
Appointments scheduled
Appointments shown
Vehicles sold from your appointments
Follow-up completion
Response time
CRM activity and accuracy

We don't pay for busy work. We reward results.

Compensation

$36,000 annual base ($3,000/month) plus performance bonuses.

A successful Customer Engagement & Sales Specialist can earn approximately $45,000–$70,000+ annually, with additional earning potential for exceptional performance.

Your compensation increases as your production increases.

The position includes bonuses based on shown appointments and vehicles sold from your appointments, giving you a direct connection between your performance and your paycheck.

What We're Looking For

We're looking for someone who is:

Confident and comfortable talking with customers
Energetic and personable
Competitive and goal-oriented
Persistent without being pushy
Organized and excellent at follow-up
Comfortable making a high volume of phone calls
A strong communicator through phone, text, and email
Comfortable learning and using technology
Able to handle rejection without losing motivation
Self-motivated and accountable
Focused on winning as part of a team

Automotive experience is helpful, but it is not required.

If you have experience in sales, customer service, hospitality, retail, inside sales, appointment setting, call centers, or another customer-facing position, we'd like to hear from you.

More importantly, we're looking for the right attitude and work ethic. We can teach automotive. We can't teach someone to care about their results.

Why Join Red Wing Chevrolet?

You'll be joining a dealership that is investing in a modern approach to sales and customer engagement.

Our goal is to respond to customers faster, communicate better, create more appointments, and provide a better experience from the first online interaction through the sale.

You'll have the opportunity to work closely with our sales and management team while learning a valuable skill set in automotive sales and customer engagement.

And because your compensation is tied to your results, the better you perform, the more you can earn.

This Position Is a Great Fit If...

You enjoy competition.

You like talking to people.

You don't mind picking up the phone.

You believe good follow-up wins business.

You want to be rewarded for your performance.

And you're looking for an opportunity where you can build a career in automotive sales and customer engagement — not just collect a paycheck.

Apply today and tell us why you would be a great addition to the Red Wing Chevrolet team.

Pay: $45,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Opportunities for advancement
Paid time off
Paid training
Vision insurance

Work Location: In person

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