Automotive Assistant Service Manager

Spitzer Autoworld • Full-time • DuBois, PA, US • 1m ago

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Ford of DuBois wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! The Assistant Service Manager will support daily operations of the service department. This role works closely with the Service Manager to ensure efficient workflow, excellent customer experience, and strong team performance.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

Flexible work schedule - 5 day work week!
Ongoing training with Spitzer University
Opportunities for advancement - we love to promote from within the organization!
401K with a 5% employer match
Medical, dental, and vision insurance
Generous paid time off - 80 hours after 1 year of service
Paid uniforms, name badges and business cards
Employee assistance program
Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

Work with customers and technicians to identify required maintenance
Perform road test of customer vehicles
Advise customers of necessary/suggested services and offer additional services and repairs
Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
Estimate cost of mechanical, electrical, or other repairs
Enter itemized estimate on service order and explain estimate to customer
Schedule appointments with customer
Assign work to technicians according to their skill level and have work outlined on repair order performed at the time promised to the customer
Follow-up on the work in progress, inform service advisors ahead of time if time promised to customer cannot be kept and advise shop foreman if assistance becomes necessary
Prepare to give accurate estimates of time of completion for each repair order written and to advise if vehicle is to be completed before or after original estimate
Maintain shop capacity control and advise service advisors of capacity status throughout the day
Maintain housekeeping standards in the shop, technicians’ bays and service parking lot
Maintain service tools and equipment and report to service manager if repairs or replacements are needed
Handle customer complaints immediately and according to Spitzer’s guidelines
Establish and maintain 24- hour follow- up with all customers to confirm satisfaction with their service experience
Strive for harmony and teamwork within the department and with all other departments
Understand and ensure compliance with manufacturer warranty and policy procedures
Establish and maintain good working relationships with customers to encourage repeat and referral business
Maintain high-quality service repairs and minimizes comebacks and conduct periodic spot checks of completed jobs for thoroughness and quality
Ensure that the work areas and customer waiting areas are kept clean
Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Maintain CSI at or above designated standards
Meet dealership’s standards for repair/order production
Follow safeguards rules and regulations
Other related duties as assigned

MINIMUM QUALIFICATIONS:

Prior experience as an Assistant Service Manager or Service Advisor required
Strong record of positive CSI results
Team oriented
Submit to and successfully complete MVR, background check, and pre-employment drug test
Valid driver's license with good driving record
Outgoing, upbeat personality with excellent interpersonal skills
Self-starter who is internally motivated to achieve established performance goals
Reliable transportation and attendance
Must be authorized to work in the United States

PREFERRED QUALIFICATIONS: