Automotive Service Manager

Miller Tire & Service Point S • Full-time • Grand Island, Nebraska, United States • $65k - $95k / year • 1w ago

Job Overview
We are seeking a dynamic and motivated Service Advisor / Manager to lead our automotive service department with enthusiasm and expertise. In this role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless, efficient, and positive service experience. Your leadership will drive customer satisfaction, boost service sales through upselling and automotive diagnostics, and uphold the highest standards of mechanical knowledge and automotive repair. This is an exciting opportunity for someone passionate about automotive service management who thrives in a fast-paced, energetic environment.

Duties

Greet customers warmly, listen to their vehicle concerns, and accurately document service needs
Provide detailed auto estimating and service writing to ensure transparent communication of repairs and costs
Oversee daily operations of the service department, including scheduling, workflow management, and quality control
Assist technicians with automotive diagnostics, mechanical troubleshooting, and complex repairs such as transmissions, diesel engines, or suspension systems
Drive upselling initiatives by recommending additional services like oil changes, tire services, brake repairs, alignments, shocks & struts, or air brake systems to maximize customer value
Manage cash handling procedures accurately while maintaining high levels of integrity and accountability
Foster a customer-first environment by delivering exceptional customer service throughout the entire repair process

Skills

Proven dealership experience with a strong background in auto service management and automotive diagnostics
Extensive knowledge of vehicle maintenance procedures including oil changes, tire services, brake repairs, alignments, suspension work, and diesel engine repairs
Hands-on mechanic experience or familiarity with automotive repair processes such as auto body repair or air brake systems
Excellent communication skills for effective sales conversations and customer interactions
Ability to lead a team of service technicians while maintaining high standards of quality and efficiency
Strong understanding of automotive systems including transmissions, shocks & struts, and auto estimating software
Competency in cash handling and administrative tasks related to service writing and auto estimating

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! We value energetic professionals who are eager to grow their careers in a rewarding environment that emphasizes excellence in customer service and technical expertise.

Please call Adam at 308-380-9916

Pay: $65,000.00 - $95,000.00 per year

Benefits: