Position Overview
Rocky Ridge Tyler RV Center is seeking an experienced and motivated Service Manager to lead our service department. The ideal candidate will have a strong background in RV, automotive, or marine service and repair, along with proven leadership and customer-service skills.
The Service Manager is responsible for overseeing daily department operations, managing technicians, coordinating workflow, maintaining quality standards, and ensuring every customer receives professional and timely service.
Key Responsibilities
- Oversee the daily operations of the service department.
- Manage, mentor, and support a team of service technicians.
- Schedule service appointments and coordinate the department’s daily workflow.
- Ensure all repairs and maintenance are completed accurately, efficiently, and to dealership standards.
- Provide guidance on RV diagnostics, repairs, and service procedures.
- Communicate with customers regarding service needs, repair status, costs, and completion timelines.
- Address customer questions and concerns promptly and professionally.
- Monitor productivity, repair quality, and department performance.
- Identify opportunities to recommend additional services and products that benefit the customer.
- Maintain accurate records of repairs, parts used, customer communications, and completed services.
- Assist with recruiting, onboarding, and training new service employees.
- Ensure compliance with dealership policies, safety procedures, and applicable regulations.
- Promote a positive, organized, and team-focused work environment.
- Work with dealership leadership to improve service-department efficiency, profitability, and customer satisfaction.
Qualifications
- Previous experience in a service-management or service-leadership role.
- Strong knowledge of RV repair processes and service-department operations.
- RV, automotive, or marine service experience preferred.
- Proven ability to lead, train, and motivate a team.
- Excellent communication, organization, and problem-solving skills.
- Strong commitment to customer satisfaction.
- Ability to manage multiple priorities in a fast-paced environment.
- Attention to detail and the ability to maintain accurate records.
- Experience with cash handling, service sales, or dealership operations is preferred.
- Basic computer skills and the ability to learn dealership-management systems.
- Valid driver’s license and an acceptable driving record.
Work Requirements
- Full-time, in-person position.
- Day-shift availability.
- Weekend availability as needed.
- Ability to move throughout the service department and dealership property.
- Ability to work in both indoor and outdoor conditions as required.
Join Our Team
If you have the experience and leadership skills needed to operate a successful service department, we encourage you to apply for the Service Manager position at Rocky Ridge Tyler RV Center.
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person