Position Overview
A well-established and high-volume automotive dealership in the local market is seeking an experienced and results-driven Service Director to lead all fixed operations within the service department. This is a confidential search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.
Key Responsibilities
- Lead and manage all aspects of the service department to achieve performance and profitability goals.
- Forecast, set, and execute departmental objectives aligned with overall business strategy.
- Drive revenue growth, productivity, and expense control within fixed operations.
- Ensure exceptional customer service and maintain or exceed CSI targets.
- Interview, hire, train, and develop service team members; monitor performance and accountability.
- Establish and maintain strong customer relationships to drive retention and referrals.
- Manage escalated customer concerns professionally and effectively.
- Monitor daily operations, including sales, production, and workflow efficiency.
- Develop and manage departmental budgets; analyze and address variances.
- Ensure proper repair processes, quality standards, and technician efficiency.
- Maintain compliance with all federal, state, and local regulations (OSHA, safety, environmental, etc.)
- Oversee training initiatives to ensure team proficiency with current and emerging vehicle technologies.
- Ensure all shop equipment is properly maintained and operating safely.
- Collaborate with leadership to implement process improvements and operational best practices.
Qualifications
- Minimum 3+ years of Service Director-level experience within an automotive dealership (required)
- Proven track record of driving revenue growth and department profitability
- Strong leadership experience managing large teams (10+ employees)
- Demonstrated success in achieving and maintaining high CSI scores
- Deep understanding of fixed operations, service processes, and performance metrics
- Experience with dealership management systems (CDK preferred)
- Highly motivated, results-driven, and able to operate independently
- Strong communication, leadership, and problem-solving skills
- Professional presence with a high level of accountability and integrity
- Ability to thrive in a structured, process-driven environment
- High school diploma or equivalent required
- Valid driver’s license with an acceptable driving record
What We Offer
- Competitive compensation package
- Comprehensive benefits package (medical, dental, vision, life, disability)
- 401(k) with company match
- Paid time off
- Professional, performance-driven work environment
- Leadership opportunity with significant impact and growth potential
*All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment*
Pay: $150,000.00 - $250,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
