Automotive Dealership Service Manager

Confidential • Full-time • Santa Clarita, California, United States • $150k - $250k / year • 2m ago

We are seeking an experienced Automotive Service Manager to lead the busy service department at our Los Angeles County dealership. The ideal candidate is a proven leader with strong dealership experience and a results-driven mindset.

Responsibilities include: overseeing daily operations, driving efficiency and profitability, ensuring high repair quality, and delivering an outstanding customer experience.

Key Responsibilities include:
Lead, train, and manage a team of technicians and service advisors
Oversee daily service department workflow to ensure efficient operations and timely repair completion
Deliver exceptional customer service and professionally resolve escalated customer concerns
Conduct quality control inspections to ensure all repairs meet dealership standards
Implement and enforce service department policies, procedures, and safety guidelines
Collaborate with sales, parts, and management teams to maximize overall dealership performance
Ensure compliance with dealer programs, warranty requirements, and manufacturer guidelines
Maintain accurate service records, repair orders, and customer documentation
Drive service department performance, CSI, and profitability goals

Qualifications & Experience
Previous Franchise dealership experience as a Service Manager is required
Strong knowledge of automotive diagnostics, repair, and maintenance procedures
Proven leadership and service department management experience
Excellent communication and customer service skills
Proficiency in service writing and repair order documentation
Ability to recommend and upsell maintenance and repair services based on customer needs
Familiarity with warranty administration and processes (preferred)
Highly organized, motivated, and performance-driven

We offer a competitive base salary plus a generous performance-based earning opportunity ($150K to $250K)

Benefits package*

Confidentiality will be maintained. Apply to this posting to find out more about the opportunity and to be considered for an interview.

*See dealer for details

Job Type: Full-time

Pay: $150,000.00 - $250,000.00 per year

Benefits: