Regional Service Advisor - Morrie's Auto Group

Fph Mag Management Llc • Full-time • La Crosse, WI, US • 6d ago

About Us:
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, Nebraska, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.

We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities:

This position supports vacancies, vacations, and illnesses at Morrie's stores in WI, MI, IL
Greet customers, listen to the description of the problem, obtain customer and vehicle information
Inspect all vehicles for damage, and take multiple photographs
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
Assist the service manager as necessary
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals