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Service Advisor

Bomnin Automotive Group • Full-time • Manassas, VA, US • 6d ago

Job Title: Service Advisor

Reports To: Service Manager/Director, Service Operations Director

Job Status: Full-time, Exempt

Department: Service

Job Summary:

The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.

Key Responsibilities:

Customer Interaction:

- Greet and assist customers and associates professionally and courteously.
- Gather vehicle information, service history, and customer concerns.
- Schedule service appointments.
- Keep customers informed about the status of their vehicles and any recommended services.

Repair Order Generation:

- Generate accurate repair orders.
- Document vehicle information, services requested, and necessary parts.
- Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
- Maintain organized repair order records.

Communication and Coordination:

- Communicate effectively with the service department, parts department, and other internal teams.
- Coordinate workflow with technicians and service advisors for efficient service delivery.
- Assist with vehicle check-ins and check-outs as needed.

Quality Control:

- Perform quality checks on completed work to ensure it meets dealership standards.
- Verify that all work performed aligns with the repair order and customer expectations.
- Address any discrepancies or concerns promptly.

Administrative Support:

- Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
- Maintain organized records of service appointments, repair orders, and customer information.