Service Manager

Schauer Power Center, LLC • Full-time • Union Grove, Wisconsin, United States • $50k - $65k / year • 1d ago

Job Description

Schauer Power Center is a family-owned, premium powersports dealership serving SE Wisconsin and Northern IL for 70 years. The foundation of our business has been built on providing great customer service in a welcoming environment while selling some of the coolest toys around. We take the same approach with our employees by creating an environment of mutual respect and dedication to being successful.

We are in search of a highly organized and customer-oriented Service Manager at our dealership in Union Grove, WI. This is a full-time position as the lead point of contact for our service customers during business hours Tuesday through Saturday.

Responsibilities

Manage day-to-day front counter operations, welcoming customers and ensuring accuracy and efficiency in the service department.
Initiate service repair orders and prioritize work for service technicians.
Accurately and clearly relay information to the customer regarding expectations of cost and completion times.
Monitor the status of work in progress and provide professional, pro-active customer service through all forms of communication including in person, phone, email, and text messaging.
Work closely with the technical service team, sales department, and office staff to ensure smooth operations and work flow of the business.
Assist customers with parts inquiries, providing expert recommendations and solutions.
Drive department profitability by upselling services, accessories, and promotions to increase customer retention.
Manage warranty, repair, recall and other support inquiries with OEM vendors.
Assist the parts and sales departments as needed to ensure our customer are taken care of.

Qualifications

High school diploma or equivalent, additional technical or mechanical training a plus.
2-3 years’ experience working in a powersports, RV, or automotive dealership.
Proficiency in dealership management systems (Lightspeed, DX1 or similar)
Strong knowledge of powersports products, brands, and accessories.
Ability to research and correctly identify repair parts using physical and on-line parts catalogs.
Strong mechanical aptitude with ability to identify problems and solutions.
Excellent interpersonal and communication skills, both written and verbal.
Passion for the powersports industry.
Ability to stand and walk for extended periods throughout the day, including lifting and carrying heavy items as needed.
Positive attitude and strong work ethic.

Benefits

Great work environment with a team passionate about powersports
Opportunity to cross train in other departments
Competitive pay
Healthcare insurance allowance
401K with company match
On the Job Training
Incentives for performance
Paid Holidays & Vacation based on tenure
Employee Discounts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits: