Service BDC Representative

Robert Woodall Auto • Full-time • Danville, Virginia, United States • $14 / hour • 4w ago

We are Looking for a full time BDC Service Agent. Qualified candidates will have automotive service scheduling knowledge and terminology. We offer competitive pay, benefits, training, and a friendly work environment. The right candidate will have exceptional customer service skills and focus on customers needs. As a BDC Service Agent you will be tasked with a high volume of inbound/outbound calls, scheduling service, and answering service questions in a friendly and timely manor. Our agents work as a team with other team members, Service Managers and Service Advisors.

Requirements and Responsibilities:

Exceptional customer service skills
Able to work as a team and help other team members.
Able to Multitask, handling multiple phone calls while using multiple computer systems.
Previous Automotive service experience is a plus.
Previous Call Center experience is a plus.
Bilingual Spanish is a plus.
Automotive knowledge and terminology.
Partner with Service department to schedule service appointments
Contribute to high scores in customer satisfaction index (CSI)
All calls answered in prompt, courteous and professional manor
Make outbound calls including: Service reminders, appointment reminders, recall notices, retention lists.
Computer skills (typing)

Join our team today!

Robert Woodall Auto is family owned dealer who has been in operation since 1985. With a tradition of excellence, commitment and delivering great customer satisfaction. We are one of Danville’s Largest Family owned automotive groups.

Robert Woodall Auto is an equal opportunity employer.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Dealership: 1 year (Preferred)
Call Center: 1 year (Preferred)
Customer Service: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

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