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Automotive Service Center General Manager

Bosch Auto Service Oklahoma • Full-time • Norman, Oklahoma, United States • $60k - $125k / year • 4w ago

Bosch Auto Service General Manager

Job Descript

Position Title: General Manager/Owner Operator

Reports To: Oklahoma Franchise Ownership Group

Position Summary

If you would like to be a shop owner, but do not have enough funds, this opportunity may be for

you. We are looking for General Managers with limited funds to invest in a Bosch Auto Service

franchise along with us. Our group will invest most of the funds required.

The Bosch Auto Service General Manager is responsible for the overall leadership,

performance, and profitability of the automotive service center. This role oversees all aspects of

the business, including operations, financial performance, customer experience, employee

development, sales growth, and compliance with Bosch Auto Service standards.

The General Manager provides strategic leadership while managing the day-to-day operations of

the facility, ensuring exceptional customer service, operational excellence, and a high-

performing team. This individual serves as the face of the business, fostering a culture of

accountability, professionalism, integrity, and continuous improvement.

Essential Duties and Responsibilities

Operational Leadership

 Direct and oversee all daily operations of the Bosch Auto Service location.

 Ensure efficient workflow between the front office and the service department.

 Maintain high standards for productivity, quality, and operational consistency.

 Ensure compliance with Bosch Auto Service operating standards and best practices.

 Develop and implement operational improvements to maximize efficiency and

profitability.

 Monitor shop capacity, technician productivity, and vehicle throughput.

Financial Management

 Manage the overall Profit & Loss (P&L) performance of the business.

 Develop annual budgets and monthly financial forecasts.

 Monitor Key Performance Indicators (KPIs) including:

o Car Count

o Average Repair Order (ARO)

o Gross Profit

o Labor Gross Profit

o Parts Gross Profit

o Technician Productivity

o Close Ratio

o Effective Labor Rate

o Net Profit

 Control operating expenses while maintaining service quality.

 Analyze financial reports and implement corrective actions when necessary.

 Maximize profitability through effective pricing, labor management, and expense control.

Customer Experience

 Establish and maintain a culture focused on exceptional customer service.

 Ensure every customer receives a professional, transparent, and consistent service

experience.

 Resolve escalated customer concerns promptly and professionally.

 Monitor customer satisfaction metrics and online reputation.

 Build long-term customer loyalty through trust, communication, and service excellence.

Sales & Business Development

 Collaborate with ownership and the Bosch Auto Workshop Solutions (BAWS) team to

develop business growth strategies.

 Increase sales through customer retention, fleet development, marketing initiatives, and

community engagement.

 Monitor sales performance and implement improvement strategies.

 Develop partnerships with local businesses and organizations.

 Promote Bosch Auto Service programs and value-added services.

Leadership & People Management

 Recruit, hire, train, coach, and retain high-performing employees.

 Establish clear performance expectations and accountability.

 Conduct regular employee performance reviews.

 Develop future leaders within the organization.

 Foster a positive, respectful, and team-oriented workplace culture.

 Promote continuous education and professional development.

Quality Assurance

 Ensure all repairs meet Bosch Auto Service quality standards.

 Monitor Digital Vehicle Inspection (DVI) compliance and repair quality.

 Maintain clean, safe, and organized facilities.

 Ensure adherence to all warranty procedures and documentation requirements.

 Conduct regular operational audits.

Compliance & Safety

 Ensure compliance with:

o OSHA regulations

o Environmental regulations

o State and local licensing requirements

o Bosch Auto Service operating standards

 Maintain workplace safety programs.

 Ensure proper handling and disposal of hazardous materials.

Leadership Competencies

A successful Bosch Auto Service General Manager demonstrates excellence in the following

competencies:

Operational Management

 Effectively manages daily shop operations while balancing productivity, quality, and

customer satisfaction.

 Continuously improves operational processes.

Financial Acumen

 Strong understanding of budgeting, forecasting, expense management, and financial

reporting.

 Uses financial data to drive business decisions.

Customer Service Excellence

 Creates a customer-first culture.

 Handles difficult situations professionally while protecting customer relationships.

Automotive Industry Knowledge

 Understands automotive repair processes, shop workflow, emerging technologies, and

industry best practices.

Sales & Business Development

 Identifies opportunities to grow revenue and market share.

 Builds strong relationships with customers, vendors, and community partners.

People Leadership

 Inspires and develops employees.

 Builds high-performing teams through coaching, accountability, and recognition.

Integrity & Professionalism

 Demonstrates honesty, transparency, and ethical leadership.

 Protects the Bosch Auto Service brand and reputation.

Communication

 Communicates clearly and professionally with employees, customers, vendors, and

ownership.

Problem Solving

 Makes sound decisions using data, experience, and sound judgment.

 Resolves operational challenges efficiently.

Adaptability

 Responds effectively to changing business conditions and evolving customer

expectations.

Qualifications

Required

 Minimum 5 years of automotive management experience.

 Minimum 3 years of multi-department leadership experience.

 Strong understanding of automotive repair operations.

 Experience managing Profit & Loss statements.

 Excellent leadership and communication skills.

 Valid driver's license with an acceptable driving record.

Preferred

 Bachelor's degree in related field or extensive work experience.

 ASE certifications.

 Experience with Auto Service operations.

 Experience using shop management software and Digital Vehicle Inspection platforms.

Performance Metrics (KPIs)

The General Manager will be evaluated on performance including, but not limited to:

Financial

 Revenue Growth

 Gross Profit

 Net Profit

 EBITDA

 Expense Control

 Budget Performance

Operational

 Car Count

 Average Repair Order (ARO)

 Technician Productivity

 Technician Efficiency

 Effective Labor Rate

 Shop Capacity Utilization

 Comeback Rate

Customer

 Customer Satisfaction Index (CSI)

 Google Review Rating

 Customer Retention

 Net Promoter Score (NPS)

Employee

 Employee Retention

 Training Completion

 Employee Engagement

 Safety Compliance

Physical Requirements

 Ability to stand and walk for extended periods.

 Ability to lift up to 40 pounds occasionally.

 Ability to work in both office and shop environments.

 Occasional travel for meetings and training.

Work Environment

The General Manager works in a professional automotive service environment that includes

office responsibilities and regular interaction within the repair facility. This role requires frequent

engagement with customers, employees, vendors, and ownership while maintaining a safe,

organized, and professional workplace.

Bosch Auto Service Leadership Philosophy

The Bosch Auto Service General Manager leads by example, creating a culture built on

integrity, accountability, continuous improvement, operational excellence, and exceptional

customer service. Success is achieved through empowering employees, delivering outstanding

repair experience, maintaining financial discipline, and consistently upholding the trusted

reputation of the Bosch Auto Service brand.

Pay: $60,000.00 - $125,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program

Work Location: In person

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