Service Manager

Standard Equipment • Full-time • Elmhurst, Illinois, United States • $90k - $110k / year • 3w ago

Service Manager

Standard Equipment - Elmhurst, Illinois

About the Role

The Service Manager will be a hands-on, organized and engaged leader who is responsible for (i) providing guidance and direction to the Service team in alignment with the branch and company Service department objectives, (ii) overseeing the day-to-day operations of the Service department and (iii) developing and maintaining strong customer relationships to support continued Service growth in the region.

What You’ll Do

Own Service Department P&L performance, ensuring revenue, profitability, expense management, and operational goals are achieved.
Manage and oversee the operations of the Service department by monitoring scheduling, quality, productivity, and customer satisfaction.
Oversee health and safety activities within the Service department by promoting a strong safety culture, ensuring employees follow safe work practices, policies, procedures, and regulatory requirements, conducting regular safety discussions and inspections, addressing hazards and unsafe behaviors, and taking appropriate corrective action when required.
Supervise employees in a union environment in accordance with the applicable collective bargaining agreement and memoranda of understanding.
Partner with HR on employee relations matters as needed.
Monitor employee performance, provide ongoing feedback, identify skill gaps and development opportunities.
Coordinate training and development plans to enhance the Service team's technical knowledge, skills, and overall effectiveness.
Review workload and resources, set priorities, delegate work, and follow up on assignments; recommend additional resources when needed.
Monitor open work orders, work in process, and warranty activity to ensure accurate documentation, timely follow-up, and resolution of outstanding items.
Identify deficiencies, repair issues, and service delays; resolve them when possible and make timely recommendations to management when support is needed.
Maintain oversight of the Service facility, identifying repairs and improvements needed for safe and effective operations.
Develop and implement process improvements that increase efficiency, quality, and profitability within the Service department.
Monitor established department KPIs, report variances to management, and take action to improve results.
Conduct regular Service team meetings to review results, priorities, improvement opportunities, health and safety, and process updates.
Participate in recruiting and onboarding new Service employees.
Maintain strong customer relationships through regular visits or contact, clear updates, effective resolution of service concerns, and support for customer retention and business growth.
Review customer accounts with Accounting to support timely billing and payment.
Communicate effectively and proactively with Sales, Parts, and Rentals regarding service schedules, equipment readiness, parts availability, changes in timelines, and customer commitments.
Provide management with recommendations for operational improvements and business growth opportunities and support the execution of approved strategies.
Stay current on industry changes affecting the Service department, participate in required training and industry events.
Complete other assigned projects and duties.

Total Rewards

Anticipated Salary Range: $90,000.00-$110,000.00 – based on education and experience
Annual Bonus Opportunity
Annual Performance Review with Increase Opportunity
Premium Health Insurance Benefits
Vacation & Paid Personal days
401(k) Employer Matching

Position Details

Location: Standard Equipment – Elmhurst, IL

Status: Permanent

Position Type: Managerial

Schedule: Monday-Friday - occasional extended hours may be required based on operational needs.

Vacancy Type: Existing Vacancy

Direct Reports: 4-8

Travel: 5%-10% - Primarily within the State

What You Bring

3+ years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
Strong mechanical expertise with knowledge of equipment repair processes
Strong technical knowledge of hydraulic & electrical systems
Previous responsibility for a Service P&L and demonstrated ability to achieve results
Experience managing in a unionized workforce
Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
Strong customer service and communication skills
Ability to develop, coach and support teams to drive desired results
Ability to foster team-work and champion company values
Extremely organized and proactive
Ability to plan and execute work independently
Proficient with repair order programs and MS Office (Outlook, Excel)
Strong problem-solving skills
Full understanding of all relevant safety and compliance regulations, policies, and generally accepted work practices relating to Truck/Trailer/HE shop operations

Additional Requirements:

High School Diploma or Equivalent
Technical certification or associates degree in diesel mechanics or related field an asset
Valid driver’s license with a clean driver’s record for operational purposes
Must be able to pass a pre-employment background check in accordance with applicable laws

Work Environment

Shop, yard, warehouse, and office settings. May include occasional lifting, walking in yard/shop environments, and outdoor work in varying weather conditions.
Occasional visits to Customer premises

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

Apply Today

If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.