Philly Auto is a Franchise store car that is part of the Northeast Auto Holdings Group. The group has 2 new car stores (Kia and Chevy) and 2 established Luxury stores. The dealership is located in the high traffic area of Philadelphia.

Philly Auto is one of Philadelphia’s highest-traffic independent dealerships, known for our inventory, prices, and service. We’re looking for a BDC / Call Center Manager who knows how to turn phone calls into appointments, follow up with unsold leads, and help manage the showroom flow.

What You'll Do:

Manage and train a small team of BDC reps
Respond to all inbound calls, internet leads, and appointment requests
Set appointments and maximize show rates
Follow up with no-shows and unsold showroom traffic
Organize showroom activity and assist with customer handoffs
Monitor CRM activity and ensure every lead gets proper follow-up
Report performance metrics and opportunities to sales leadership

What We’re Looking For:

2+ years in a dealership BDC or automotive call center
Proven leadership and team management skills
Excellent phone and written communication
Strong organizational skills – you’ll own the follow-up process
Experience with CRMs like DealerSocket, VinSolutions, or Elead
Bilingual (English/Spanish) is a plus

Why Work with Philly Auto:

Strong inbound lead flow – not cold calling
Competitive salary + bonuses
Professional, energetic team
Growth potential in a fast-paced dealership

Job Types: Full-time, Contract

Pay: $55,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Philadelphia, PA 19124 (Required)

Work Location: In person

Philly Auto Inc jobs

Call Center Manager / BDC Manager - Auto Dealership

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