Occupational Summary:

The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements

Essential Job Functions:

Forecast goals and objectives for the department and push to meet them.
Strive for harmony and teamwork with all other departments.
Attend managers meetings as requested.
Understand and comply with federal, state, and local regulations that affect service operations, such as labor laws, hazardous waste disposal, OSHA, right-to-know, etc.
Hire, train, motivate and monitor the performance of all service department staff.
Provide technical assistance to employees as needed.
Conduct meetings with department employees to discuss activities and issues of mutual interest.
Monitor all employee payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serve as liaison with factory representatives.
Promptly handle customer complaints
Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training.

Qualifications:

Minimum of two years of experience in an auto repair facility, as a service advisor or manager; supervisory experience preferred.
Excellent communication skills.
Ability to operate the department at a profit according to dealership guidelines.

Northtown Automotive Companies jobs

Service Manager

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