Quick Lane Service Advisor

Richard Bazzy's Shults Ford South – West Mifflin, PA
Full‑Time | Career Growth Opportunity | Path to Management

Richard Bazzy's Shults Ford South, the #1 Ford Dealer in Pennsylvania, is seeking a motivated and customer‑focused Quick Lane Service Advisor to join our growing team. This is an excellent opportunity for individuals looking to grow into a leadership or management role within a high‑volume, fast‑paced service department.

If you enjoy helping customers, thrive in a team environment, and are looking for long‑term career growth, we want to hear from you.

Why Join Shults Ford South?

Career advancement opportunities — Path to Management
401(k) with company participation
Paid training and career development
Medical, Vision, and Dental Insurance
Vehicle Purchase & Employee Discount Plans
Life Insurance
Paid Time Off
Birthday Off — Paid
Community involvement and team events
State‑of‑the‑art facility
High‑volume, busy service department
Supportive team environment

Responsibilities

Greet customers promptly and provide courteous, professional service
Ensure customers receive timely and effective service throughout their visit
Prioritize required services and provide repair/service options when requested
Keep customers informed on completion times, service costs, and any changes
Provide accurate estimates for recommended services and repairs
Maintain a positive customer experience from check‑in through vehicle pickup
Answer incoming phone calls promptly and professionally
Assist customers with questions regarding vehicle maintenance, warranties, and repairs
Interview customers to obtain information regarding vehicle concerns
Work with technicians to ensure efficient workflow and productivity
Ensure daily technician time is fully scheduled and sold
Maintain Service Experience Index (CSI) scores at or above company standards
Utilize company scheduling system to support appointment coordinators
Build strong relationships with customers and team members
Support dealership goals and assist with additional assignments as needed

Qualifications

Previous experience with Quick Lube, Pep Boys, Jiffy Lube, Valvoline, or dealership service department preferred but not required
Customer service or sales experience preferred
Strong communication and interpersonal skills
Excellent time management and organizational skills
Professional and well‑groomed appearance
Team‑oriented and self‑motivated
Ability to multitask in a fast‑paced environment
Strong customer satisfaction focus
Ability to work with minimal supervision
Leadership potential and desire for career growth
Valid driver's license with clean driving record

Ideal Candidate

This role is perfect for candidates with experience as:

Quick Lube Advisor
Service Advisor Assistant
Automotive Customer Service Representative
Jiffy Lube / Pep Boys / Valvoline Team Member
Service Lane Advisor
Automotive Sales or Customer Service Professional

About Richard Bazzy's Shults Ford South

Richard Bazzy's Shults Ford South is committed to providing exceptional customer service and creating long‑term career opportunities for our employees. As the #1 Ford Dealer in Pennsylvania, we offer a fast‑paced environment, modern facilities, and a supportive leadership team dedicated to your success.

Apply Today

If you're ready to take the next step in your automotive career and grow with a leading dealership, apply today to join the Shults Ford South team.

Shults Ford South is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind without regard to race, color, religion

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location: In person

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Ford Quick Lane Service Advisor

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