Job Summary:
The BDC Manager at Classic Nissan - Sanford is responsible for overseeing and managing the Business Development Center (BDC) operations at the dealership. This is a full-time, management role in the auto industry that offers a competitive base salary along with commission opportunities. The BDC Manager will play a critical role in driving sales and enhancing the customer experience at the dealership.

Compensation & Benefits:
This is a full-time, base plus commission position with a comprehensive benefits package including health, dental, and vision insurance, 401(k), vacation-paid time off, and employee discounts on vehicles and services.

Responsibilities:
- Oversee and manage the BDC operations at Classic Nissan - Sanford

Lead a team of BDC representatives and ensure they are meeting goals and providing excellent customer service
Develop and implement strategies to drive sales and improve customer satisfaction
Monitor and track BDC metrics and report results to dealership management
Train and onboard new BDC representatives, providing ongoing training and development for the team
Collaborate with other departments such as sales and service to ensure a seamless customer experience
Utilize CRM systems and other technology to manage and track customer interactions and sales leads
Ensure compliance with all dealership policies and procedures

Requirements:

Previous experience in a BDC management role within the auto industry preferred
Proven track record of meeting and exceeding sales goals
Excellent leadership and communication skills
Strong understanding of CRM systems and technology used in BDC operations
Ability to work in a fast-paced environment and adapt to changing priorities
Customer-focused mindset with a passion for providing exceptional service
Proficient in Microsoft Office and other technology systems
High school diploma or equivalent, bachelor's degree preferred

We are an Equal Opportunity Employer and a Drug Free Workplace.

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family -owned and operated for the past 19 years, we are proud to have grown from 1 store to over 35. Most of our dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

Classic Nissan - Sanford jobs

BDC Manager

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