HIGH-PERFORMANCE AUTOMOTIVE SERVICE MANAGER

Location: Sturgis, MI

Job Type: Full-Time | Leadership / High-Performance Role

ABOUT THE OPPORTUNITY

Auto Park Ford is seeking a high-performance, results-driven Automotive Service Manager to lead and elevate our Service Department.

This is a leadership-intensive role responsible for driving fixed operations profitability, maximizing shop efficiency, improving customer satisfaction, and building a high-accountability service team culture.

This position is ideal for a leader who thrives in a fast-paced dealership environment and understands how to balance:

customer experience
technician productivity
effective labor sales
and fixed ops profitability

KEY RESPONSIBILITIES

Lead all Service Department operations with a focus on profitability and efficiency
Drive labor sales, gross profit, and shop throughput
Manage service advisors, technicians, and dispatch/RO flow
Maintain and improve CSI and customer retention metrics
Oversee warranty administration and manufacturer compliance
Optimize scheduling, repair order management, and shop capacity
Develop, train, and hold team members accountable to performance standards
Partner with Parts and Sales departments to improve overall dealership performance
Build a culture of urgency, accountability, and continuous improvement
Ensure consistent execution of dealership processes and manufacturer standards

QUALIFICATIONS

Prior Automotive Service Manager or strong Assistant Service Manager experience required
Proven ability to lead and improve a high-volume service operation
Strong understanding of fixed operations: labor gross, effective RO flow, CSI, and productivity
Ability to coach, lead, and hold teams accountable to performance standards
Strong communication and customer-facing leadership skills
Experience with dealership DMS systems (DealerTrack / CDK / Reynolds & Reynolds preferred)

PREFERRED EXPERIENCE (HIGHLY VALUED)

Experience with Medium/Heave Duty vehicles
Ford dealership experience
Fleet service / fleet maintenance management experience
Commercial service operations or multi-line service environments
High-volume dealership or multi-rooftop service operations

WHAT WE OFFER

Competitive base compensation based on experience
Strong performance-based bonus structure tied to fixed operations results
Opportunity to significantly impact dealership profitability
Growth and advancement opportunities
Fast-paced, high-accountability dealership environment
Leadership role with real operational influence

WHY THIS ROLE IS DIFFERENT

This is not a maintenance-only Service Manager position.

This is a performance-driven leadership role designed for someone who wants to:

build a top-tier service operation
increase fixed ops profitability at scale
lead technicians and advisors at a high level
and position themselves for executive dealership leadership

Success in this role is measured by:

profitability
efficiency
CSI
and team performance

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Job Type: Full-time

Auto Park Ford Sturgis jobs

Automotive Service Manager

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