Grand Island Motor Company is seeking a customer-focused and motivated Automotive Service Advisor to join our growing service team. This is an excellent opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping customers maintain their vehicles.

As a Service Advisor, you will serve as the primary point of contact between customers and the service department. You’ll guide customers through the repair process, coordinate technician workflow, recommend maintenance services, and ensure every customer receives a professional and positive experience.

Automotive experience is preferred, but we also welcome candidates with backgrounds in customer service, retail sales, hospitality, restaurant management, call centers, or other customer-facing industries.

Compensation & Benefits

$80,000 - $100,000+ annual earning potential
401(k) Retirement Plan
Medical Insurance
Dental Insurance
Paid Time Off (PTO)
Flexible Work Schedule
Paid Training and Development
Career Advancement Opportunities
Employee Discounts on Vehicles, Parts, and Service
Supportive Team Environment
Professional Growth Opportunities

Responsibilities

Greet customers promptly and professionally in the service drive
Serve as the primary point of contact throughout the vehicle repair and maintenance process
Write repair orders and accurately document customer concerns
Explain recommended maintenance and repair services to customers
Provide updates regarding repair status, timelines, and vehicle completion
Deliver exceptional customer service through every stage of the service experience
Manage the flow of the service drive and ensure customers are assisted quickly and efficiently
Schedule service appointments and coordinate technician workload
Maximize technician productivity by efficiently distributing repair orders
Ensure available technician time is consistently utilized and sold
Answer customer inquiries in person, over the phone, and through electronic communication
Resolve customer concerns professionally and promptly
Maintain strong communication between customers, technicians, and service management
Help drive customer satisfaction, retention, and repeat business
Recommend maintenance services and repair solutions based on manufacturer guidelines and vehicle needs

Qualifications

Previous Automotive Service Advisor experience preferred
Customer service, retail sales, hospitality, restaurant, call center, or business development experience encouraged to apply
Outstanding verbal and written communication skills
Strong interpersonal and relationship-building abilities
Excellent organizational and time management skills
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Strong problem-solving and conflict-resolution skills
Basic computer and data entry proficiency
Ability to work effectively with customers, technicians, and management
Valid driver’s license with an acceptable driving record
Must be willing to submit to a pre-employment background check and drug screening

Why Join Grand Island Motor Company?

At Grand Island Motor Company, we believe great customer experiences start with great employees. We invest in our team members through training, career development, and advancement opportunities while providing a supportive work environment where success is recognized and rewarded. If you’re looking for a career with growth potential and the opportunity to make a difference every day, we’d love to meet you.

Equal Opportunity Employer

Grand Island Motor Company is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Grand Island Motor Company maintains a drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver’s license and acceptable driving record.

Grand Island Motor Company jobs

Automotive Service Advisor

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