Job Overview

We are a full-service dealership for Mack, Volvo, Isuzu and Hino seeking a detail-oriented, experienced, Service Writer to join our team. In this vital role, you will serve as the primary point of contact for customers ensuring a seamless experience from truck drop-off to completion. Your background in medium and heavy-duty trucks and commitment to providing outstanding customer service makes you an ideal candidate.

Responsibilities

Greet customers and provide professional assistance.
Document detailed customer concerns and service requests.
Complete work authorization forms and log truck information accurately.
Write detailed repair orders and generate accurate estimates.
Communicate effectively with technicians regarding diagnostics, repair estimates, and progress updates.
Communicate daily with customers via phone, email, and our business system.
Follow up with customers post-service to ensure satisfaction and address any concerns promptly.
All other duties as assigned for the position.

Requirements

Experience with service management systems and technician coordination.
Strong knowledge of Class 7 & 8 diesel trucks.
Proficiency in English (a second language is a plus)
Strong communication skills, both written and verbal
Strong computer skills, including email, typing and accurate data entry.
Excellent organizational skills with the ability to prioritize tasks.
A Commercial Driver's License is a plus, but not a requirement.

We offer

Manufacturer specific training
Competitive pay based on experience
Heath, dental, and vision insurance
401(k) with company match
Paid time off, holidays and sick leave
Supportive team culture in a growing dealership
Company provided uniforms

Pay Range

The pay for this position varies by experience. (up to $37.00 per hour)

Pay: $50,500.00 - $67,000.00 per year

People with a criminal record are encouraged to apply

Work Location: In person

Potomac Truck Center - Tidewater jobs

Service Writer

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