Overview
We are seeking a highly motivated and experienced Automotive Service Advisor/Manager to join our dynamic team. This role is pivotal in delivering exceptional customer service while managing the daily operations of our automotive service department. The ideal candidate will possess Adequate automotive knowledge, excellent communication skills, and amazing customer service skills. This position offers an opportunity to lead a team, enhance customer satisfaction, and drive the success of our service center.

Duties

Greet customers promptly and professionally, establishing trust and rapport.
Prepare accurate auto estimates for repairs and maintenance services, including oil changes, brake repairs, transmissions, suspension, tire services, diesel engine repairs, shocks & struts, alignments, and other repairs.
Upsell additional services and maintenance to meet customer needs while ensuring transparency.
Coordinate with service technicians to prioritize repairs and ensure timely completion of work.
Manage service writing documentation, work orders, and repair reports efficiently.
Handle cash transactions accurately and manage customer payments securely.
Oversee vehicle maintenance schedules and ensure quality standards are met.
Lead the team in achieving departmental goals through effective sales strategies and excellent customer service.
Maintain a clean and organized service department environment.
Stay updated on automotive repair industry trends and new technologies.

Experience

Previous dealership experience or auto service management background is highly preferred.
Knowledge of automotive repair procedures including transmissions, oil changes, auto body repair, alignment, suspension systems, tire services, diesel engines, shocks & struts, brake systems, and air other components
Proven ability in auto estimating and upselling services effectively.
Excellent customer service skills with the ability to communicate technical information clearly to clients.
Demonstrated leadership skills in managing a team within an automotive environment. This role is integral to maintaining high standards of vehicle care while providing outstanding customer experiences. We seek dedicated professionals eager to contribute their expertise in a fast-paced automotive setting.

Job Type: Full-time

Pay: $68,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement

Work Location: In person

Ryan's Automotive Service Center jobs

Automotive Service Advisor/ Manager

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