This position is for experienced Service Advisors Only, with a proved track record of exceptional customer service and CSI score history.

Koons Ford Lincoln of Annapolis embodies a unique blend of talent, leadership, and professionalism in an environment that offers a collaborative workplace where growth and advancement opportunities abound.

Our culture is one that embraces the core values of earn customers for life, taking personal ownership, self-improvement, and a have fun mentality.

Job Description

Responsibilities

Greet customers promptly & professionally
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Monitor the progress of customer vehicles throughout the day & communicating with customers about vehicle status via email, phone & text
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Keep in contact with customers throughout the day
Maintain exceptional customer service & CSI scores.
Answer telephone calls

Requirements

Proven record of achieving exceptional Customer Satisfaction
At least 2 years of experience as a Service Advisor
Personal and professional integrity

What we offer

Discrete hiring process
Closed on Sundays
Top commission plan with flexible draws
Health, Dental & Vision Insurance Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan w/ Company Match
Vehicle Purchase / Lease Discount

Why Koons Ford?

Koons Ford Lincoln of Annapolis embodies a unique blend of talent, leadership, and professionalism in an environment that offers a collaborative work place where growth and advancement opportunities abound.

Our culture is one that embraces the core values of earn customers for life, taking personal ownership, self-improvement, and a have fun mentality.

Join the team that was named the Best Dealership, Capital Gazette the last 3 years!

Koons Ford Lincoln of Annapolis is an equal opportunity employer and a drug-free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Experience:

Service Advisor/Writer: 2 years (Required)

License/Certification:

Maryland Drivers License (Required)

Work Location: In person

Koons Ford Lincoln of Annapolis jobs

Service Advisor/Writer

Never Miss a New Opportunity