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We are looking for a take-charge Service Manager to lead a busy Service department!

Major Duties and Responsibilities

Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
Ensure the Service department contributes an acceptable level of gross $ net profit.
Maximize productivity levels of Service Technicians.
Ensure service personnel are alert, well trained, and available when needed.
Review work-in-progress to ensure quality and timeliness.
Occasionally assist technicians when they are having difficulty performing service work.
Make estimates for internal and wreck repairs.
Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
Become familiar and efficient with all phases of the computer system required for ervice and parts management.
Ensure employees keep a clean, efficient, and orderly department.
Maintain a high degree of customer satisfaction.
Greet customers immediately, in a courteous and friendly manner.
Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
Gain the trust and confidence of new customers when they are introduced to the Service department.
Give special attention to repeat orders to ensure the situation is corrected.
Maintain service follow-up programs.
Grow the volume of service work.
Maintain budgeted revenue and expense objectives.
Develop promotional campaigns in conjunction with the Parts & Sales departments.
Maintain efficiency reports on sales representatives.
Provide reports to the General Manager, as requested.
Develop monthly and annual objectives for the department in collaboration with the General Manager.
Ensure all end of day reports are completed.
Attend training sessions to keep current with Service department issues.
Perform other related duties as assigned or requested.

Qualifications and Job Requirements:
High school diploma or equivalent.
Valid driver’s license with motorcycle endorsement.
5 years’ progressive experience within the service department of a motor vehicle dealership.
Strong leadership skills.
Strong sales and sales management skills.
Previous experience in developing and coaching a high-performance service team.
Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with point-of-sale and parts and service management computer software or the ability to quickly learn.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Capable of pushing and loading motorcycles.
Passion for the motorcycling lifestyle and riding community.
Ability to work a flexible schedule including weekends, holidays, and evenings.

Benefits:

Comprehensive Paid Training.
Employee Discounts.
Medical, Dental, and Vision Insurance.
Voluntary Term Life, Short-Term, and Long-Term Disability.
Accident, Critical Illness, and Cancer Insurance.
Flexible Spending Account access.
Legal and Identity Theft Shield.
401K option(s).
Competitive Vacation Time.

PVM Enterprise's current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

Manchester Harley-Davidson (Manchester, NH) - #1 in New England
High Octane Harley-Davidson (Billerica, MA) - #1 in MassachusettsRockstar Harley-Davidson (Fort Myers, FL) - #1 in SW Florida
Motown Harley-Davidson (Taylor, MI) - #1 in Michigan
Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast Florida
Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 SE Florida
Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland
Stars and Stripes Harley-Davidson (Langhorne, PA) - #1 in Pennsylvania
MotorCity Harley-Davidson (Farmington Hills, MI) - #2 in Michigan
Patriot Harley-Davidson (Fairfax, VA) - Newest and Fastest Growing

If you wish to be part of the BEST, please submit your resume today!

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Work Location: In person

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Automotive Service Manager

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