Experienced Service Advisor

All Okay! Auto Repair | Fayetteville, NC
$50,000–$85,000+ per year | Monday–Friday | No weekends

All Okay! Auto Repair is a newer, growing independent shop with a very clear goal: to become the best choice in the area for customers who want accuracy, transparency, strong communication, and a repair experience that feels different from the industry standard. We are still building, still improving, and still raising the bar, but that is exactly what makes this opportunity exciting.

We are looking for an experienced Service Advisor who wants to be part of that growth.

This is a role for someone who enjoys people, understands the value of strong client relationships, and knows that good sales are built through trust, communication, and doing the right thing for the customer. Profit matters, but here, profit is the result of taking great care of people.

You will be joining a small, driven team that works hard, communicates directly, and takes pride in getting better. The owner is hands-on, improvement-focused, and serious about investing in the people who want to grow with the business. Training is expected, feedback is welcomed, and everyone on the team has a voice in helping improve the way the shop operates.

What You’ll Be Doing

As a Service Advisor, you will be a key part of the customer experience from the first conversation through vehicle pickup. You will help clients understand what is happening with their vehicle, guide them through repair decisions, keep the schedule moving, and work closely with the technicians to make sure communication is clear and accurate.

This role will include:

Greeting and communicating with clients in a professional, friendly, and confident way
Building long-term relationships with customers, not just handling transactions
Converting appointments and helping clients feel comfortable choosing All Okay Auto Repair
Presenting estimates clearly and confidently
Communicating recommendations with accuracy, transparency, and care
Working with technicians to understand findings and keep the repair process moving
Maintaining strong follow-up with customers throughout the repair process
Helping improve workflow, processes, and customer communication as the shop continues to grow
Supporting a clean, organized, professional front office experience

What We’re Looking For

We are looking for someone with prior automotive service advisor experience. The ideal candidate will have at least 3 years of independent shop advisor experience, or at least 2 years of dealership advisor experience.

More than anything, we are looking for someone who genuinely likes people. Someone who can build trust, communicate honestly, stay organized, and handle a busy day without losing their professionalism.

A strong fit for this role will be someone who:

Has experience as an automotive Service Advisor
Understands how to communicate repair recommendations clearly
Can build relationships with clients and earn trust over time
Is comfortable with sales, appointment conversion, and customer follow-up
Takes ownership of their role and responsibilities
Works well with technicians and values clear internal communication
Has a positive attitude and wants to be part of a growing team
Is honest, dependable, and willing to keep improving
Likes to have fun at work, but knows when it is time to get focused and get the job done

Schedule

The shop is open Monday through Friday from 8:00 AM to 6:00 PM.

Advisors start before the doors open so the day is set up properly. The plan is to have two advisors working a rotating schedule, with one advisor opening and the other closing. One advisor may work approximately 7:30 AM to 4:00 or 4:30 PM, and the other may work approximately 9:00 or 9:30 AM to 6:00 PM, depending on lunch timing.

There are no weekend hours.

Pay and Benefits

This position offers a realistic earning range of $50,000–$85,000+ per year, with hourly pay and bonus potential based on gross profit dollars.

Benefits include:

Health insurance after 90 days
10 days of PTO for vacation, sick time, and personal time
Paid holidays, including Christmas through New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Black Friday
Paid Friday lunches
Company-provided shirts/uniform options
Training opportunities
A Monday–Friday schedule
A growing shop with room for future advancement

Why This Role Matters

All Okay! Auto Repair is growing with intention. The shop is clean, well-equipped, and focused on doing things the right way. The team is working toward stronger systems, better communication, and an even better customer experience.

If you are an experienced Service Advisor who cares about people, takes pride in your work, and wants to be part of a shop that is still growing into something special, we would love to talk with you.

Questions? Contact hiring@autoignitemanagement.com Please do not contact the shop directly, thank you!

Pay: $50,000.00 - $85,000.00 per year

Benefits:

Health insurance

Experience:

Service Advisor: 2 years (Required)

Ability to Commute:

Fayetteville, NC 28306 (Required)

Work Location: In person

All Okay! Automotive

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