ANIMAS NISSAN HYUNDAI

Service Manager

Join Our Team

We are seeking an experienced, results-driven Service Manager to lead the service operations for our Nissan and Hyundai dealership. This leadership role is responsible for overseeing the daily operations of the service department, ensure exceptional customer satisfaction, increase departmental profitability, and develop a high-performing team of technicians and service advisors.

We are seeking someone who can deliver outstanding customer service, build department morale, and promote operational excellence.

Responsibilities

Manage all daily operations of the service department
Lead, coach, and develop service advisors, technicians, and support staff
Monitor productivity, efficiency, and profitability while maintaining manufacturer standards
Ensure exceptional customer satisfaction and promptly resolve customer concerns
Maintain compliance with Nissan and Hyundai warranty, repair, and service policies
Track key performance indicators including labor sales, gross profit, technician efficiency, CSI, and repair order quality
Schedule workflow to maximize shop productivity
Work closely with the Parts Department to ensure efficient operations.
Maintain a clean, safe, and organized service facility
Advance a positive department culture focused on accountability and continuous improvement

Qualifications

Previous automotive service management experience required
Nissan and/or Hyundai dealership experience preferred but not required
Strong leadership and team-building skills
Excellent customer service and conflict resolution abilities
Proven ability to increase profitability while maintaining high customer satisfaction
Knowledge of dealership management systems
Strong understanding of manufacturer warranty procedures
Excellent communication and organizational skills
Valid driver's license with a clean driving record
Must be able to pass a background check and drug screen

Benefits

Competitive salary plus performance-based bonus
Free health insurance option or PPO option
Dental and Vision insurance
401k investment options
Ongoing manufacturer training

Pay: $54,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

ANIMAS NISSAN HYUNDAI

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