Job Overview: As the BDC Manager at Bical Chevrolet, you will play a crucial role in driving the success of our dealership by overseeing and managing the Business Development Center operations. The BDC Manager will be responsible for implementing strategies to enhance customer engagement, increase sales and traffic especially thru all social media platforms.

Key Responsibilities:

Team Leadership: Lead, mentor, and motivate a team of BDC representatives to achieve individual and team targets.
Process Optimization: Streamline and improve BDC processes to enhance efficiency in lead generation, customer follow-ups, and appointment setting.
Customer Engagement: Implement strategies to enhance customer satisfaction and engagement through effective communication channels, including phone, email, and online platforms.
Lead Generation: Oversee the generation of quality leads through various channels, ensuring a steady flow of potential customers to the dealership.
Reporting and Analysis: Provide regular reports on BDC performance, analyze key metrics, and make data-driven recommendations for continuous improvement.
Technology Integration: Stay updated on industry trends and technologies related to BDC operations, and implement relevant tools to improve team performance.
Collaboration: Work closely with sales, marketing, and other departments to ensure seamless coordination and alignment of BDC activities with overall dealership goals.

Qualifications:

Proven experience in a BDC management role
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in CRM systems and other relevant technologies.
Results-oriented with a focus on achieving and exceeding targets.
Knowledge of automotive sales processes is a plus.

Job Type: Full-time

Pay: $52,500.00 - $125,000.00 per year

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Bical Chevrolet

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