Automotive BDC/ Social Media Manager

Bical Chevrolet • Full-time • Valley Stream, New York State, United States • $52.50k - $125k / year • 3w ago

Job Overview: As the BDC Manager at Bical Chevrolet, you will play a crucial role in driving the success of our dealership by overseeing and managing the Business Development Center operations. The BDC Manager will be responsible for implementing strategies to enhance customer engagement, increase sales and traffic especially thru all social media platforms.

Key Responsibilities:

Team Leadership: Lead, mentor, and motivate a team of BDC representatives to achieve individual and team targets.
Process Optimization: Streamline and improve BDC processes to enhance efficiency in lead generation, customer follow-ups, and appointment setting.
Customer Engagement: Implement strategies to enhance customer satisfaction and engagement through effective communication channels, including phone, email, and online platforms.
Lead Generation: Oversee the generation of quality leads through various channels, ensuring a steady flow of potential customers to the dealership.
Reporting and Analysis: Provide regular reports on BDC performance, analyze key metrics, and make data-driven recommendations for continuous improvement.
Technology Integration: Stay updated on industry trends and technologies related to BDC operations, and implement relevant tools to improve team performance.
Collaboration: Work closely with sales, marketing, and other departments to ensure seamless coordination and alignment of BDC activities with overall dealership goals.

Qualifications: