Job Description

We are a small independent auto dealership looking for an experienced Automotive Shop Manager / Service Manager to oversee the daily operation of our service department.

This is primarily a management position, not a technician position. However, a strong automotive mechanical background is required.

We need someone who understands vehicle diagnostics, repairs, labor times, and parts well enough to manage technicians effectively. You should be able to review a mechanic's diagnosis and determine whether the recommended repairs and parts are actually necessary.

Our goal is to keep vehicles moving through the shop efficiently while controlling unnecessary parts, labor, and repair expenses.

Responsibilities

Manage and supervise the daily work of our automotive technicians and auto detailer
Assign, prioritize, and monitor repair work
Review technician diagnoses and repair recommendations
Verify that recommended repairs and parts are actually necessary
Prevent unnecessary, duplicate, or incorrect parts from being ordered
Understand expected labor times and monitor repair completion times
Use ALLDATA and other automotive repair resources to verify repair procedures, specifications, and labor times
Order automotive parts through local vendors, online suppliers, RepairLink, and other sources
Source both new and used automotive parts when appropriate
Compare pricing and help control parts and repair costs
Purchase or pick up parts locally when necessary
Verify that correct parts are received before installation
Monitor parts orders, backorders, availability, and delivery times
Keep track of every vehicle currently being repaired and its status
Identify vehicles that are taking too long to complete and determine the cause of the delay
Handle warranty-related repairs and prepare warranty estimates
Review warranty repairs before parts and labor are authorized
Assist customers with repair, warranty, and service concerns after the sale
Professionally handle customer service complaints
Prepare repair estimates and coordinate repair approvals
Follow up with technicians to ensure repairs are completed correctly and on time
Coordinate vehicle detailing and preparation
Maintain a clean, organized, and professional service department
Make sure the shop is properly closed and secured at the end of each day
Provide management with daily and weekly progress reports
Report completed vehicles, pending repairs, parts needed, delays, technician productivity, and major mechanical issues
Notify management of unusual or major repair expenses before unnecessary money is spent

Requirements

Minimum 5 years of automotive industry/mechanical experience
Strong automotive mechanical knowledge is required
Strong understanding of automotive diagnostics and repairs
Knowledge of automotive parts and common repair procedures
Must understand realistic automotive labor times
Must be able to evaluate technician recommendations rather than simply approving everything requested
Previous experience as an automotive technician, mechanic, shop foreman, service manager, shop manager, or similar position preferred
Experience using ALLDATA or similar automotive repair software
Experience sourcing and ordering automotive parts
Dealership or independent repair shop experience preferred
Valid driver's license

What We're Looking For

We're looking for someone who has actually worked in the automotive repair industry and understands vehicles mechanically, but is ready to spend most of their time managing the operation rather than physically working on cars.

You should be comfortable looking at a technician's repair recommendation and determining:

"Yes, that makes sense and we need it," or "No, that repair or part isn't necessary."

The Shop Manager will be responsible for keeping the shop productive, controlling repair and parts costs, keeping vehicles moving, managing the team, assisting customers, and keeping management informed.

This is a great opportunity for an experienced mechanic, technician, shop foreman, or service manager who wants to move into a management-focused position.

Pay: $45,000.00 - $57,000.00 per year

Experience:

Mechanic: 3 years (Required)
Automotive service: 3 years (Required)

Language:

Spanish (Preferred)

Work Location: In person

Car Tron Auto Sales

Latest Jobs

Automotive Shop Manager Exp. Req.