Position Summary: The Parts Assistant Manager plays a vital leadership role within the Parts Department. This position supports the Parts Manager in overseeing day-to-day operations, driving sales, ensuring a high level of customer service, and mentoring Parts Sales Representatives. The Assistant Manager will lead by example, helping to build a productive and positive team environment while ensuring smooth execution of business goals.

Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

Assist the Parts Manager in supervising and coordinating the daily activities of the Parts Sales team.
Provide hands-on customer service by assisting walk-in and phone-in customers, ensuring a positive and welcoming experience.
Train, guide, and support Parts Sales Representatives to ensure quality service and efficient performance.
Monitor and improve customer satisfaction by promptly addressing customer inquiries and resolving issues.
Review and send parts estimates via email and/or fax as required.
Schedule installation and services in coordination with the Service department, ensuring efficient workflow.
Operate and oversee payment transactions, ensuring accuracy in processing and end-of-shift balancing.
Maintain a clean, organized, and professional retail environment.
Report to the Parts Manager on team performance, challenges, and potential improvements.
Assist in inventory monitoring and restocking as necessary.
Support the onboarding, and training of new staff.
Perform other duties and responsibilities as assigned by management.

Qualifications:

High School Diploma or GED required.
At least 1 year of retail parts sales or customer service experience.
Previous leadership or supervisory experience is strongly preferred.
Strong interpersonal and communication skills.
Highly self-motivated and able to work with minimal supervision.
Ability to multitask in a fast-paced retail environment.
Reliable transportation to and from the workplace.
Comfortable with technology used in retail systems
Must be team-oriented with a commitment to staff development and customer satisfaction.

Note: Employees may be required to perform other duties as assigned by management.

Job Type: Full-time

Experience:

Administrative Assistant: 3 years (Required)

Work Location: In person

DeeSonii's

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Parts Assistant Manager