Position Summary: The Parts Assistant Manager plays a vital leadership role within the Parts Department. This position supports the Parts Manager in overseeing day-to-day operations, driving sales, ensuring a high level of customer service, and mentoring Parts Sales Representatives. The Assistant Manager will lead by example, helping to build a productive and positive team environment while ensuring smooth execution of business goals.
Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
- Assist the Parts Manager in supervising and coordinating the daily activities of the Parts Sales team.
- Provide hands-on customer service by assisting walk-in and phone-in customers, ensuring a positive and welcoming experience.
- Train, guide, and support Parts Sales Representatives to ensure quality service and efficient performance.
- Monitor and improve customer satisfaction by promptly addressing customer inquiries and resolving issues.
- Review and send parts estimates via email and/or fax as required.
- Schedule installation and services in coordination with the Service department, ensuring efficient workflow.
- Operate and oversee payment transactions, ensuring accuracy in processing and end-of-shift balancing.
- Maintain a clean, organized, and professional retail environment.
- Report to the Parts Manager on team performance, challenges, and potential improvements.
- Assist in inventory monitoring and restocking as necessary.
- Support the onboarding, and training of new staff.
- Perform other duties and responsibilities as assigned by management.
Qualifications:
- High School Diploma or GED required.
- At least 1 year of retail parts sales or customer service experience.
- Previous leadership or supervisory experience is strongly preferred.
- Strong interpersonal and communication skills.
- Highly self-motivated and able to work with minimal supervision.
- Ability to multitask in a fast-paced retail environment.
- Reliable transportation to and from the workplace.
- Comfortable with technology used in retail systems
- Must be team-oriented with a commitment to staff development and customer satisfaction.
Note: Employees may be required to perform other duties as assigned by management.
Job Type: Full-time
Experience:
- Administrative Assistant: 3 years (Required)
Work Location: In person
